Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Colin Lynch

Rohnert Park

Summary

My name is Colin Lynch and I am currently a student at the SRJC, and I am studying psychology to hopefully one day get my PhD. I have been working in retail for about over a year total and over the course of that year I have improved not only just as an employee but also a person. I gained a work ethic that 2 years ago I thought I would never have and I'm very eager to do whatever task is given to me. I am more than capable of handling difficult tasks, and if I'm not sure about something I am a very fast learner so I'm always up for the challenge. My expertise is mostly in sporting goods like hiking, camping, shoes, and anything sport related. I am very good with customer service and I am excellent when it comes to stocking overnight or even just stocking during a shift. I am always improving, and I will work hard for anyone who hires me. My passion is clothing as it always has been since I have been able to start dressing myself and my dream is to work in high end retail with a more one on one personal experience with the customer so I can recommend the best products, and give the best service I can possibly give.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Big 5 Sporting Goods
05.2024 - Current
  • I am one of a few sales associates at the Big 5 in Rohnert Park
  • After only a few months I have been praised by my managers and fellow coworkers for going above and beyond for customers
  • I have gotten many compliments from customers about my customer service
  • My knowledge of sporting goods such as shoes and anything camping or hiking related is more than above average and I only keep improving each day
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.

Back of House/Shelf Stocker

Burlington Coat Factory
10.2023 - 01.2024
  • I worked in the back of house for a few months sorting clothes and shoes and bigger merchandise and taking it out to the store to stock
  • My experience here was cut short due to the store ultimately shutting down and them having to let everyone go
  • I was always eager to work and ready when they needed
  • Unloaded arriving product stock and moved to store display areas.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Checked and pulled defective or expired products from shelves.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

High school diploma -

Casa Grande High School
Petaluma, CA
06.2022

Skills

  • POS
  • Sales
  • Grocery store
  • Cash register
  • Merchandising
  • Stocking
  • Load & unload
  • Driving
  • Retail sales
  • Cleaning Experience
  • Phone etiquette
  • Packaging
  • Communication skills
  • Retail math
  • Warehouse Experience
  • Assembly
  • Basic math
  • Shipping & Receiving
  • Customer service
  • Cash handling
  • Retail loss prevention
  • Upselling
  • Goal tracking
  • Product guidance
  • Stocking and receiving
  • Sales training
  • Reliable and punctual
  • Friendly and outgoing
  • Display setup
  • Customer engagement
  • Store opening and closing
  • Product sales
  • Inventory control
  • Goal oriented
  • Excellent people skills
  • Listening skills

Certification

Driver's License, 08/01/23, 09/30/27

Interests

  • Fashion and Style
  • Music
  • Hiking

Timeline

Sales Associate

Big 5 Sporting Goods
05.2024 - Current

Back of House/Shelf Stocker

Burlington Coat Factory
10.2023 - 01.2024

High school diploma -

Casa Grande High School

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