Colin Law
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to creating an inviting and secure atmosphere for Members and Potential Members, assisting and guiding them toward achieving their fitness aspirations. With a proven track record of fostering positive interactions and a deep appreciation for delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Sales Representative
Power Shack Gym
06.2009 - 07.2010
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
Delivery Driver
Pizza Hut
03.2007 - 07.2010
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Inventory Specialist
Best Buy
05.2006 - 10.2007
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Stocked shelves, racks and cases with new or transferred merchandise.
Education
Ph.D. -
University of Ottawa
Ottawa, ON05.2023
Master of Arts -
University of Georgia
Athens, GA05.2015
Bachelor of Arts -
Valdosta State University
Valdosta, GA07.2013
Skills
- Active Listening
- Technical Support
- System Implementation
- Conflict Mediation
- Administrative Support
- Membership Inquiries and Renewals
- Customer Relations
- Customer Account Management
- Store Maintenance
- Customer Relationship Management
Timeline
Barista
Starbucks
10.2022 - Current
Sales Representative
Power Shack Gym
06.2009 - 07.2010
Delivery Driver
Pizza Hut
03.2007 - 07.2010
Inventory Specialist
Best Buy
05.2006 - 10.2007
Ph.D. -
University of Ottawa
Master of Arts -
University of Georgia
Bachelor of Arts -
Valdosta State University