Summary
Overview
Work History
Skills
Certification
Work Availability
Accomplishments
Work Preference
Software
Timeline
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Colin Doyle

Toronto,ON

Summary

Collaborative communicator continually focused on building relationships, promoting positive change, and creating comprehensive approaches to enhanced protection Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Security Patrol Guard

Del Management Ltd
09.2016 - 05.2024
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
  • Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.

Access Control Guard

Royal Ontario Museum
01.2001 - 02.2016
  • Participated in ongoing training programs to stay current on best practices in museum security, consistently applying new knowledge to daily tasks.
  • Detected potential threats to museum property by conducting thorough inspections of exhibit areas during opening and closing procedures.
  • Managed access control systems on-site, ensuring only authorized personnel entered restricted areas.
  • Operated efficiently under pressure, maintaining professionalism during high-profile events or situations involving notable individuals.
  • Handled first aid situations effectively while waiting for medical professionals'' assistance when required.
  • Facilitated smooth entry and exit processes for visitors, managing lines efficiently while maintaining a welcoming atmosphere.

Skills

  • Mental Health First Aid
  • Customer Service Excellence
  • Punctuality
  • Verbal and written communication
  • Access Control
  • Emergency Response
  • Customer Relations
  • Problem Resolution

Certification

Government mandated security guard license

Defensive Options training , Fanshawe College

Rescue 7 Training Ltd . Standard First Aid/CPR Level / AED

GCT Inc Tactical training Certification

Behavioral Observation/Suspicious Activity Certification

Diversity & Inclusion sensitivity Certification

WHMIS & OHSA Certification

Working in a High-Risk Environment Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 6 staff members.
  • Achieved customer compliance through effectively helping with guest satisfaction.
  • Customer Relations - Earned high marks for customer satisfaction.
  • Assisted management with the training of new staff members.
  • Managed Control Centre area.

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Software

Groupwise email

Timeline

Security Patrol Guard

Del Management Ltd
09.2016 - 05.2024

Access Control Guard

Royal Ontario Museum
01.2001 - 02.2016

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Colin Doyle