Colin Cheater
Whitby
Summary
Dynamic and customer-oriented professional with extensive experience at East Side Mario's Restaurant, adept in health codes compliance and offering exceptional service. Excelled in high-volume chaotic environments, enhancing customer satisfaction and streamlining operations. Skilled in customer service and effective communication, significantly contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Bar Waiter
East Side Mario's Restaurant
06.2021 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Host
East Side Mario's Restaurant
02.2020 - 06.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host
East Side Mario's Restaurant
09.2019 - 02.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Donald A Wilson SS
Whitby, ON06-2021
Skills
- Health codes compliance
- Basic accounting
- Safe service compliance
- Salesmanship
- Outgoing personality
- Professional appearance
- Suggestive selling
- Clear and effective communication
- Point of sale systems
- Payment processing
Languages
English
Native or Bilingual
Certification
Smart Serve Certification
Timeline
Bartender/Bar Waiter
East Side Mario's Restaurant
06.2021 - Current
Host
East Side Mario's Restaurant
02.2020 - 06.2021
Host
East Side Mario's Restaurant
09.2019 - 02.2020
Smart Serve Certification
High School Diploma -
Donald A Wilson SS
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