Laura Cameron
Langley,Canada
Summary
To secure a career position that fully utilizes my strengths, skills, and knowledge, where I can contribute to a collaborative and positive work environment. I am passionate about engaging with coworkers, clients, and customers, offering a team-oriented approach that fosters mutual success and creates a welcoming atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Associate
BC Liquor
Surrey, Canada
01.2022 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized stockroom shelves according to size, color or style.
- Achieved 98% inventory accuracy, ensuring dependable stock management.
- Managed merchandise and replenished shelves, contributing to 2% improvement in gross margin.
- Maintained perfect score on mystery shop evaluations by adhering to company protocols.
Owner/Operator
Laura’s Hair
Langley, Canada
01.2014 - Current
- Build strong client relationships within the community, providing personalized services
- Oversee inventory management, including product ordering and stock control
- Provide excellent customer service by communicating clearly with clients to achieve their desired results
- Actively promote retail products and maintain an engaging presence on social media
Shop Steward for BCGEU
BC Liquor Fleetwood
Surrey, Canada
10.2023 - 12.2024
- Serve as a liaison between LDB employees and head office investigators, supporting the initiation of investigations and the information-gathering process
- Provide new union employees with collective agreement information and guidance
- Successfully resolve conflicts between employees with zero grievances filed in 2023
- Collaborate with management to ensure a fair and positive working environment in alignment with LDB standards
- Advise employees on their rights and responsibilities under the collective agreement
- Review and update store supervisors and managers on the latest BCGEU policies and procedures to ensure consistent communication with employees
- Educated members on their rights and responsibilities under the law.
- Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
- Investigated allegations of unfair treatment or violations of labor laws.
- Maintained records of all grievances filed by workers.
- Provided guidance and advice to members on the interpretation of labor contracts.
- Facilitated communication between management and employees.
Senior Stylist
Pure Passion Hair Salon
Surrey, Canada
01.2007 - 01.2014
- Managed client appointments, providing professional and timely service
- Oversaw inventory management, ensuring product availability and quality
- Delivered exceptional customer service, building a loyal client base
Education
Certified Hairdresser -
Hair Art Academy
White Rock, BC01.2006
High School Diploma -
Enver Creek Secondary School
Surrey, BC01.2002
Skills
- Leadership
- Teamwork
- Customer Service
- Attention to Detail
- Organizational Skills
- Task Management
- MS Office
- Online Platforms
- Basic Computer Skills
Certification
- Serving It Right, Valid
- Certified Hairdresser, Hair Art Academy, White Rock, BC, 2006
- WSET Wine, Level 1
- WSET Spirits, Level 1
- IVES Powered Industrial Equipment Certificate, Valid
- Class 3 LC6 – Powered Pallet Truck
- Shop Steward Training (BCGEU)
Additional Information
Strong interpersonal communication skills, with a focus on resolving conflicts and maintaining a positive work environment., Highly adaptable and motivated to support both management and employee needs within dynamic work settings.
Volunteer Experience
John Volken Academy, Monthly volunteer providing haircuts to workers in need.
Timeline
Shop Steward for BCGEU
BC Liquor Fleetwood
10.2023 - 12.2024
Sales Associate
BC Liquor
01.2022 - Current
Owner/Operator
Laura’s Hair
01.2014 - Current
Senior Stylist
Pure Passion Hair Salon
01.2007 - 01.2014
Certified Hairdresser -
Hair Art Academy
High School Diploma -
Enver Creek Secondary School
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