Colette Malherbe
Delta,British Columbia
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings considerable years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Analyst
Self Employed
Remote - Delta, BC
02.2023 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Personal Trainer
Self Employed
Delta, BC
03.2019 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Training Area Focus Manager
Microsoft
Remote - Delta, BC
08.2022 - 02.2023
- Achieved rapid promotion to Training Manager within three months of joining Microsoft.
- Led organization's smallest team, initially ranked #10, to reach 3rd in training delivery for Microsoft.
- Empowered over 96,500 end users in 2022 and increased average attendee count from under 30 to over 75 per event.
- Represented the team in various Diversity and Inclusion initiatives.
- Successfully re-engineered team processes to enhance productivity, earning the "Cloud All-Star Certification" for>90% of the team, encompassing delivery, account outreach, and certifications for each member.
- Obtained certifications in MS-900, AZ-900, and SC-900.
- Navigated the team through a significant organizational reduction in force, affecting the entire learning division, in February 2023.
Training Associate
Microsoft
Remote - Delta, BC
04.2022 - 07.2022
- Established strong rapport with both trainees and supervisors, fostering open lines of communication and facilitating ongoing support to promote long-term success.
- Successfully facilitated cross-functional team trainings, enhancing overall productivity and cohesion within the organization.
- Adapted training materials for diverse learning styles, ensuring comprehensive understanding and application of key concepts by all participants.
- Conducted comprehensive assessments of participant progress, providing constructive feedback for continuous improvement.
- Delivered comprehensive training on the Microsoft 365 product suite to corporate end users, empowering customers to adapt to digital transformation.
- Promoted to Training Manager
Admissions Associate
Anderson College
Remote - Delta, BC
02.2022 - 04.2022
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout admissions process.
- Answered phones, called 100+ prospects per day and handled initial email contacts for applicants to various programs.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Worked with financial aid office to verify student's' applications and discuss payment options.
Integration Office Management Coordinator
WSCU / Prospera Credit Union
Surrey, BC
07.2019 - 10.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Developed comprehensive training materials for staff, leading to quicker onboarding and higher initial productivity levels.
- Created learning events for 200+ project members and delivered training one-on-one or in small group settings.
Development and Systems Coordinator
Mitchell Group
Surrey, BC
09.2018 - 03.2019
- Improved system efficiency by streamlining processes and implementing automation tools.
- Established a centralized knowledge base for IT resources within the company; this improved overall accessibility to information, leading to better-informed decision-making processes among team members.
- Established and streamlined systems and processes for a newly formed in-house land development and planning division. This involved setting up, customizing, and deploying Office 365 (0365) resources, with a particular focus on extensive customization within SharePoint.
Corporate Administrator
Vesta Properties
Surrey, BC
08.2017 - 09.2018
- Implemented new employee training programs that resulted in improved productivity levels throughout the organization.
- Organized annual performance review processes ensuring timely evaluations were conducted fairly across all departments.
- Enhanced company-wide communication by organizing and managing regular team meetings and events.
- Oversaw all aspects of facilities management, maintaining a safe, clean, and productive work environment for employees.
- Coordinated corporate events such as conferences, workshops, seminars which boosted employee morale, engagement levels while promoting professional development.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for approximately 50 staff.
Manager: Radiology Services
McKesson Medical Imaging
Richmond, BC
02.2015 - 12.2016
- Cross-trained existing employees to maximize team of 28 employees agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
HR Operations Manager
Loki Systems
Richmond, BC
02.2011 - 01.2015
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Implemented performance management system for approximately 16 staff to align individual goals with company objectives, fostering a culture of continuous improvement.
- Streamlined HR processes by implementing new software and automated systems, enhancing efficiency and reducing manual workload.
- Facilitated annual performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
- Provided guidance during organizational restructuring efforts aimed at increasing resource allocation efficiency without compromising service quality or personnel morale.
- Optimized benefits administration process by negotiating competitive insurance contracts and streamlining the enrollment process for employees.
- Coordinated professional development opportunities for staff members to enhance their skills and knowledge in various subject areas pertinent to their roles.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Job Placement Consultant
Futureworks Training
Vancouver, BC
03.2009 - 02.2011
- Maintained detailed records of client progress and outcomes, utilizing data to inform program improvements and report successes.
- Evaluated program effectiveness through regular reporting and data analysis, making improvements as needed.
- Collaborated with community organizations to expand resources available to clients during their job search journey.
- Enhanced client employability by conducting thorough assessments and identifying suitable job opportunities.
Head of Operations and Delivery
EPI-USE Africa (iTech Division)
Pretoria, South Africa
04.2006 - 05.2008
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members and growing team from 25 to approximately 75 employees.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
Branch Manager / Key & Corporate Account Manager
Smartsource Corporate Training
Johannesburg, South Africa
02.2004 - 03.2006
- Startup of Johannesburg Branch, staring with remote work from home to growing the branch to 4 - 6 classes per week with 15+ attendees each.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
Associate Certificate - Emergency Management
Justice Institute of British Columbia
New Westminster, BC12.2025
FR - First Responder
Emergency Medical Assistants Licensing Board
Surrey, BC10.2023
PROSCI - Change Management Professional
PROSCI
06.2020
Diploma - Programming (Visual Basic)
Hatfield Business College
Pretoria, South Africa1999
Skills
- Data Analysis
- Requirements Gathering
- Project Management
- Business process improvement
- Strategic Planning
- Process Optimization
- Customer Needs Assessment
- Team Collaboration
- Business Development
- Risk Assessment
- Negotiation
- Stakeholder Management
- Customer Communication
- Business Requirements
Accomplishments
- Achieved rapid promotion to Training Manager within three months of joining Microsoft.
- Led the organization's smallest team, initially ranked #10, to reach 3rd in training delivery for Microsoft.
- Empowered over 96,500 end users in 2022 and increased average attendee count from under 30 to over 75 per event.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Initiated the largest LPI certification event in South Africa in partnership with the Shuttleworth Foundation.
- Led a team building event in which a cancer children's ward was repainted in two days and travel packs issued to patients.
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Certification
- Associate Certificate Emergency Management (July 2026)
- PROSCI Change Management Professional
- AZ-900 - Microsoft Azure Fundamentals
- SC-900 - Microsoft Security, Compliance, and Identity Fundamentals
- MS-900 - Microsoft 365 Fundamentals
- ITIL Foundations
- Emergency Medical Responder
- Class 4 Unrestricted Driver's License
- Certified Personal Trainer
- Nutrition Coach
- Senior Fitness Leader
- Group Fitness Leader
- Diploma Computer Programming (VB)
Timeline
Business Analyst
Self Employed
02.2023 - Current
Training Area Focus Manager
Microsoft
08.2022 - 02.2023
Training Associate
Microsoft
04.2022 - 07.2022
Admissions Associate
Anderson College
02.2022 - 04.2022
Integration Office Management Coordinator
WSCU / Prospera Credit Union
07.2019 - 10.2020
Personal Trainer
Self Employed
03.2019 - Current
Development and Systems Coordinator
Mitchell Group
09.2018 - 03.2019
Corporate Administrator
Vesta Properties
08.2017 - 09.2018
Manager: Radiology Services
McKesson Medical Imaging
02.2015 - 12.2016
HR Operations Manager
Loki Systems
02.2011 - 01.2015
Job Placement Consultant
Futureworks Training
03.2009 - 02.2011
Head of Operations and Delivery
EPI-USE Africa (iTech Division)
04.2006 - 05.2008
Branch Manager / Key & Corporate Account Manager
Smartsource Corporate Training
02.2004 - 03.2006
Associate Certificate - Emergency Management
Justice Institute of British Columbia
FR - First Responder
Emergency Medical Assistants Licensing Board
PROSCI - Change Management Professional
PROSCI
Diploma - Programming (Visual Basic)
Hatfield Business College