Colette Yungmann
Pharmacy Manager
Saskatoon,SK
Summary
Organized and dependable Pharmacy Manager enthusiastic about motivating people and offering experience with Policy and procedures. Knowledgeable in Workflow optimization, dispensing and inventory control. Bringing successful career history comprising more than 25 years in the industry through various roles as Pharmacy Manager, Pharmacist, Pharmacy Technician(assistant) and Medical Office Assistant.
Overview
28
28
years of professional experience
1
1
Language
Work History
Pharmacy Manager
Safeway/FreshCo
02.2017 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led high-performing team of 15-20 pharmacists and technicians to deliver exceptional patient care and service.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Pharmacist
Safeway/FreshCo
07.2013 - 02.2017
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
Pharmacy Technician/Intern
Safeway/FreshCo
01.1999 - 06.2013
- - Answered incoming phone calls and addressed questions from customers and healthcare providers.
- - Counted, measured and compounded medications following standard procedures.
- - Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- - Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Student
Humboldt District Health Complex
05.2012
- Structured Practical Experience through University of Saskatchewan
Pharmacy Student
Shoppers Drug Mart
05.2011
- Structured Practical Experience through University of Saskatchewan
- Promoted culture of teamwork within pharmacy environment, collaborating closely with colleagues to optimize patient care
Provider Relations Analyst
Saskatchewan Blue Cross
01.2009 - 01.2009
- Review claims, set up/assist providers, audit/support claims analysts
Medical Office Assistant
Saskatoon East Family Physicians
01.1997 - 01.2001
- Transcription, performed exam room assisting for ECGs, routine testing like urinalysis, Blood Pressure, general receptionist duties
Education
Bachelor of Science in Pharmacy -
University of Saskatchewan
Saskatoon, SK 09.2009 - 5 2013
Pharmacy Technician - undefined
SIAST, Kelsey Campus
Saskatoon, SK 09.1998 - 6 1999
Medical Office Assistant - undefined
McKay Tech. Inc.
Saskatoon, SK 09.1996 - 6 1997
Skills
Comfortable on computer whether it be filling prescriptions, using Microsoft Word and Excel Involved in maintaining inventory at optimal level Strive to make and keep things organized and always looking for ways to improve our processes to be more efficient
Experience in dealing with all kinds of customers and patients while working in a busy environment Able to manage a large staff and be successful at maintaining a positive environment and workflow
Pharmacy operations management
Training and mentoring
Regulatory Compliance
Drug Inventory Management
Patient education and counseling
Medication Dispensing
Service Delivery Optimization
Pharmacy Software Proficiency
Workflow Optimization
Awardscertificates
- Certified Pharmacy Technician / Diabetes Meter Technician
- Silver Service Award from Canada Safeway (superior customer service)
- Grade V piano and Grade III theory
Volunteer Experience
- 2022, Grey Cup Festival Regina, Regina, Tended bar in Riderville
- 01/2014, 12/2019, Folkfest Saskatoon, Saskatoon, SK, Tended bar at the German Pavillion
- 2012, Canadian Country Music Awards, Various tasks
- 2010, Irene and Leslie Dubé Centre for Mental Health, Royal University Hospital, Saskatoon, SK, SPEP - visited with patients while doing crafts or other activities
- 2010, Saskatoon Health Region, Saskatoon, SK, H1N1 mass immunization clinics - greeted and directed patients
Timeline
Pharmacy Manager
Safeway/FreshCo
02.2017 - Current
Pharmacist
Safeway/FreshCo
07.2013 - 02.2017
Pharmacy Student
Humboldt District Health Complex
05.2012
Pharmacy Student
Shoppers Drug Mart
05.2011
Bachelor of Science in Pharmacy -
University of Saskatchewan
09.2009 - 5 2013
Provider Relations Analyst
Saskatchewan Blue Cross
01.2009 - 01.2009
Pharmacy Technician/Intern
Safeway/FreshCo
01.1999 - 06.2013
Pharmacy Technician - undefined
SIAST, Kelsey Campus
09.1998 - 6 1999
Medical Office Assistant
Saskatoon East Family Physicians
01.1997 - 01.2001
Medical Office Assistant - undefined
McKay Tech. Inc.
09.1996 - 6 1997