Colette Holmes-Smith
Victoria,BC
Summary
With 5+ years working in Hospitality, I am a hard working and reliable server who takes pride in providing excellent and efficient customer service.
Skilled in providing friendly and charming service, I love to take the time to connect with my guests, ensuring they leave with a positive and memorable experience.
I am great at anticipating customer needs, addressing complaints and resolving issues in timely manner. I thrive in fast paced work environments and can always maintains my focus and positive attitude during busy shifts.
I am very team orientated, and always look for opportunities to assist team members when I am caught up on my own responsibilities.
Overview
10
10
years of professional experience
Work History
Server
Strathcona Hotel
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Swans Brewery
03.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Served private parties of up to 30 guests
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Boston Pizza
07.2021 - 01.2022
- Greeted guests, collected and served food and drink orders in accurate and timely fashion.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server Support
Wind Cries Mary
06.2021 - 08.2021
- Delivered meals to guests - memorized menu's ingredients and described each dish in detail to table upon delivery
- Ensured server stations and bar were stocked throughout busy shifts
- Bussed and reset tables upon guests departure
Server
Carlton Retirement Home
05.2021 - 07.2021
- Informed residents of daily menu, received orders and delivered meals accurately and efficiently
- Memorized residents drink preferences and had their beverages waiting for them upon their arrival
- Developed friendly personable relationships with residents
Server
Wings
09.2020 - 04.2021
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Chartwell Retirement Home
09.2020 - 04.2021
- Greet residents upon arrival, inform them of daily menu, collect orders and deliver their meals accurately and efficiently
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally.
- Develop friendly and personable relationships with Residents - remembering specific preferences and details of each of them
Bar Back, Dining Service, Kitchen Prep
Mustang Powder Cat Skiing
01.2014 - 03.2020
- Assisted Bartender in preparation of cocktails, pouring beer, and taking orders
- Helped maintain cleanliness and organization behind the bar
- Ran glassware through dishwasher throughout service to keep bar stocked
Cashier
La Baguette Cafe
06.2017 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Accurately recorded guests orders, fetched pastries and simple drink orders immediately while completing guest's transaction
- Ran food to tables, bussed sections, and maintained restaurant's tidiness during busy hours - sweeping, bathroom maintenance, stocking drink and pastry displays
Server Support
Woolsey Creek Bistro
06.2017 - 08.2017
- Delivered meals to tables, bussed dishes and reset tables between sittings
- Greeted guests and showed them to their tables
- Collaborated with team members during busy shifts
Education
Grade 8-10 -
Brentwood College School
Mill Bay, BCHigh School Diploma -
Pleasant Valley Secondary School
Armstrong, BC06-2020
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Safe food handling
- Team collaboration
Timeline
Server
Strathcona Hotel
05.2023 - 08.2023
Server
Swans Brewery
03.2022 - 05.2023
Server
Boston Pizza
07.2021 - 01.2022
Server Support
Wind Cries Mary
06.2021 - 08.2021
Server
Carlton Retirement Home
05.2021 - 07.2021
Server
Wings
09.2020 - 04.2021
Server
Chartwell Retirement Home
09.2020 - 04.2021
Cashier
La Baguette Cafe
06.2017 - 12.2019
Server Support
Woolsey Creek Bistro
06.2017 - 08.2017
Bar Back, Dining Service, Kitchen Prep
Mustang Powder Cat Skiing
01.2014 - 03.2020
Grade 8-10 -
Brentwood College School
High School Diploma -
Pleasant Valley Secondary School
Similar Profiles
Alexandrea (Allie) HarringtonAlexandrea (Allie) Harrington
Events and Communications Manager at Strathcona HotelEvents and Communications Manager at Strathcona Hotel
Christopher NobleChristopher Noble
Fire Lieutenant /Advanced Care Paramedic at Strathcona County Emergency ServicesFire Lieutenant /Advanced Care Paramedic at Strathcona County Emergency Services
Kane MorhartKane Morhart
Volunteer at Mustard Seed Strathcona ShelterVolunteer at Mustard Seed Strathcona Shelter
Trinity WolfeTrinity Wolfe
Goldstream Gatehouse Attendant at BC ParksGoldstream Gatehouse Attendant at BC Parks
Shannon FaulknerShannon Faulkner
Educational Assistant at School District #62 (Sooke)Educational Assistant at School District #62 (Sooke)