Colette Hogg
Summary
Diligent professional as part of the HR Product Team within the ISC, with a robust background in HR processes and Faculty Collective Agreements which directly impact configuration management and system optimization, recognized for implementing changes that streamline operational workflows and enhance system reliability. Proven expertise in managing critical deadlines and ensuring accurate process integration for Academics and Faculty within the Workday System at UBC Vancouver and UBC Okanagan. Skilled in handling HCM touchpoints related to Academics, compensation and staff, as well as conducting thorough system testing to maintain the reliability of training materials for the UBC community. Strong analytical abilities and meticulous attention to detail drive the identification and resolution of configuration issues, supported by a solid grasp of industry-standard tools and best practices that elevate overall system performance.
Overview
23
23
years of professional experience
Work History
Business and Configuration Analyst, ISC
The University of British Columbia
10.2022 - Current
- Main contact for HCM Academic processes in Workday. This includes Academic Appointments components and Academic Unit support
- Strong relationship with Faculty Relations and Central HR Operational Excellence Team
- Helped lead the implementation of the Faculty PD Fund Boomerang.
- Assess quarterly Workday releases to determine what new features UBC may find useful; determine how these may impact current BP's in the system
- Analyze system enhancements and configurations to ensure alignment with business requirements and operational efficiency. The majority of these enhancements are based in Academic and Faculty processes.
- Collaborate with other ISC and Central HR teams to gather requirements and enhance system functionality.
- Facilitated training sessions for team members and the Cross-Functional Team on Academic Appointments and other Faculty processes in Workday.
- Established clear communication channels between stakeholders to ensure smooth execution of changes in system configurations.
- Provide timely support for end-users, resolving configuration-related issues quickly and effectively. This can include working directly with the CFP team to resolve any high risk tickets.
- Analyzed system configurations to enhance operational efficiencies and reduce errors.
- Developed and maintained documentation for configuration processes and standards.
HR Functional Analyst, IRP
The University of British Columbia
01.2021 - 10.2022
- Improved HR processes impacting academic and faculty members by advising on Workday implementation at UBC Vancouver and Okanagan.
- Served as HCM Subject Matter Expert for Academics, making key decisions for academic process workflows.
- Streamlined Academic and Faculty business processes by conducting thorough requirements analysis and providing actionable recommendations.
- Managed project priorities effectively, balancing multiple tasks to achieve desired outcomes on time.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Collaborated with other ISC teams and Central HR to ensure successful project delivery within tight deadlines.
Subject Matter Expert (Academic), IRP
The University of British Columbia
04.2018 - 12.2020
- Advise on HR practices and Business Process in relation to Academic, Faculty and other Human Capital Management areas at UBC Vancouver and UBC Okanagan in relation to the Workday implementation.
- Current HCM Subject Matter Expert making decisions on how Workday processes will work for Academics.
- Input on the prototype and the design on the business processes, including determination on who will be approving these processes in the system.
- Ensuring Tenure and Promotion is trackable through Workday.
- Working and supporting various other areas of the IRP team. In addition, working closely with Central HR, mainly Faculty Relations
- Strong relationships with the Workday consultants.
- Ensuring Collective Agreements and UBC Policies are adhered to and taken into consideration when making process decisions.
- Ensuring UBC community is aware of decisions made for processes.
- Meeting critical time lines to ensure the whole project is running smoothly and ensuring the Workday go-live date is successful.
Assistant Manager, Faculty Relations
The University of British Columbia
08.2008 - 04.2018
- Provides information and general advice to departments regarding interpretation of the employment, including federal and provincial legislation.
- Participates in the development and the delivery of training programs with respect to faculty issues to ensure all practices are adhered too.
- Working relationships with other divisions in Human Resources, Financial Services, Budget Office, Planning and Institutional Research Office, IT Services, Faculty of Graduate Studies, Enrollment Services, Treasury, Office of Research Services, Health Safety and Environment, and the offices of VP Research and VP Academic and Provost.
- Provides advice and assistance to academic departments, Schools, Centers, and Faculty Dean's Offices. Reviews and recommends amendments to policies and procedures relating to the appointment of faculty; including promotion and tenure.
- Authorizes faculty appointments, benefits, leaves of absence, honoraria to faculty, tuition waivers and housing assistance applications, ensuring compliance with UBC policies and procedures, Collective Agreements and other agreements with the Faculty Association, Service Canada, Human Resources and Social Development Canada, Citizenship and Immigration Canada and Revenue Canada regulations.
- Advises faculty members and administrators on Service Canada, Human Resources and Social Development Canada and Citizenship & Immigration Canada policies and procedures.
- Prepares, on behalf of University, requests to Service Canada and Citizenship & Immigration Canada to appoint and reappoint temporary and permanent foreign workers into faculty position; authorizes recommendations to the BC Provincial Nominee Program for permanent resident applications of faculty members.
- In all cases maintain the highest level of confidentiality.
Administrative Assistant, Faculty Relations & University Counsel
The University of British Columbia
08.2006 - 08.2008
- Provide senior clerical and administrative support; main support to Associate Legal Counsel and was able to help him remain organized and stay on top of appointments. Also assist in preparing information for external organizations and outside legal counsel.
- Respond to oral and written inquiries.
- Process financial forms, requisitions for payment, purchase orders, journal vouchers, bank deposits and travel claims.
- Participate in coordinating and supervising student workers and temporary staff.
- Ensuring timely delivery of various materials.
- Research venues, book rooms and make catering arrangements; make travel arrangements and book hotels; arrange meetings; maintain numerous schedules.
- Type a variety of confidential materials such as correspondence and reports from drafts and voice recordings; draft routine correspondence.
- Generate Senior Appointments Committee letters and assist in maintaining database.
Administrative Assistant
Imperial Metals Corporation
01.2006 - 08.2006
- Main support to President of company and office manager.
- Maintained accuracy on spreadsheets and reports to eliminate costly mistakes.
- Organized and maintained complex filing system.
- Daily use of MS Word, MS Excel and MS Outlook.
Customer Service Representative
Advantage Data Systems
08.2004 - 05.2005
- Ensured auto dealers were using Original Equipment Manufacturers parts (OEM) in their businesses. Helped increases sales for these parts.
- Training of new employees.
- Data Entry, Daily usage of MS Excel, MS Word and MS Outlook.
Panel Support and Administrative Assistant
HM Parole Board for England and Wales
04.2003 - 05.2004
- Mailed dossiers and other important documents to parole board members to be able to review in a timely manner.
- Liaised with Judges, Lawyers, Magistrates and other highly regarded individuals on the board with a professional and friendly attitude.
- Maintained confidentiality.
- Ensure parole results were dealt with immediately, to ensure the next process to be done on time.
- Daily usage of MS Word. MS Excel and MS Outlook.
- Responsible for weekly and monthly statistics.
Warden and Administrative Assistant
Buckingham Palace
09.2002 - 04.2003
- Ensured each guest was able to get the correct answers to questions and ensured all guest were taken care of and left with a positive experience.
- Trained new employees; shared knowledge of the artifacts in the gallery, which enabled a positive experience for guest, when information was transferred to them.
Skills
- Excellent Communication and interpersonal skills
- Staff training and development
- HR policies and procedures knowledge
- Workday system knowledge
- Customer support
- Business process improvement
- Incident management
- Test planning
- Requirements analysis
- Configuration management
- Release management
- Decision-making
- Adaptability and flexibility
Workday Courses
- Core Concepts
- HCM Fundamentals
- Onboarding Fundamentals
- Compensation Fundamentals
- Recruiting Fundamentals
- HCM for Higher Education
- Report Writer
Timeline
Business and Configuration Analyst, ISC
The University of British Columbia
10.2022 - Current
HR Functional Analyst, IRP
The University of British Columbia
01.2021 - 10.2022
Subject Matter Expert (Academic), IRP
The University of British Columbia
04.2018 - 12.2020
Assistant Manager, Faculty Relations
The University of British Columbia
08.2008 - 04.2018
Administrative Assistant, Faculty Relations & University Counsel
The University of British Columbia
08.2006 - 08.2008
Administrative Assistant
Imperial Metals Corporation
01.2006 - 08.2006
Customer Service Representative
Advantage Data Systems
08.2004 - 05.2005
Panel Support and Administrative Assistant
HM Parole Board for England and Wales
04.2003 - 05.2004
Warden and Administrative Assistant
Buckingham Palace
09.2002 - 04.2003