Coleen Roman

Partner in Cleaning Company

Peaches Cardenas

10.2021 - Current

Communicated with clients and collected information to research cases and prepare settlement offers.
Collaborated with colleagues and support staff to maximize team efficiency.
Oversaw company's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Developed and implemented strategies to enhance partner relations.
Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
Streamlined internal processes, fostering improved efficiency and productivity.
Provided leadership and management oversight
Directed staff management, scheduling, and quality control to ensure efficient service delivery.
Implemented effective hiring, training, and supervision practices to maintain skilled and motivated workforce.
Developed and executed business development strategies, resulting in client acquisition and service expansion.
Cultivated strong client relationships and ensured high levels of customer satisfaction through proactive communication and issue resolution.
Managed financial aspects of the business, including budgeting, invoicing, and expense management, to optimize profitability.
Identified and addressed challenges, demonstrating adaptability and problem-solving skills to achieve successful outcomes.
Maintained meticulous attention to detail and implemented quality assurance measures to uphold service standards.
Communicated effectively with clients, employees, and stakeholders, utilizing negotiation skills to secure partnerships and contracts.
Achieved notable milestones and quantifiable results, such as increased revenue by 100%, expanded client base by 15%].