Coleen Reid
Canada
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
The Brick Warehouse
02.2017 - 03.2019
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Customer Service Representative
The Brick Warehouse
10.2001 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Grimsby Secondary School
Grimsby, ONGraduate Certificate - Administration Studies
Academy of Learning College
Hamilton, ON10.2023
Skills
- Database Entry
- Billing and Invoicing
- Administrative and Clerical Support
- Verbal and Written Communication
- Documentation and Recordkeeping
- Data Communications
- Microsoft Office
Timeline
Operations Supervisor
The Brick Warehouse
02.2017 - 03.2019
Customer Service Representative
The Brick Warehouse
10.2001 - 06.2017
GED -
Grimsby Secondary School
Graduate Certificate - Administration Studies
Academy of Learning College
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