Coleen Laframboise
Sarnia
Summary
Dedicated supervisor with a proven track record in customer service, conflict resolution, and time management. Committed to enhancing operational efficiency and client satisfaction through effective complaint resolution and strategic improvements.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor/Inspector
Sarnia Transit
Sarnia
06.2001 - 06.2026
- Supervised daily operations of transit services to ensure compliance with safety and regulatory standards.
- Conducted inspections of vehicles and facilities, identifying maintenance needs and ensuring operational readiness.
- Developed training programs for staff on safety protocols and operational procedures to enhance service quality.
- Collaborated with management to implement strategic improvements in transit schedules and resource allocation.
- Led investigations into incidents, documenting findings and recommending corrective actions to prevent recurrence.
- Streamlined inspection processes, reducing turnaround time while maintaining high-quality standards across services.
- Engaged with community stakeholders to address concerns and promote public awareness of transit safety initiatives.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Established strong relationships with regulatory agencies, ensuring compliance with all relevant laws and regulations.
- Conducted thorough investigations of safety incidents, identifying root causes and implementing corrective actions.
- Increased client satisfaction by maintaining open lines of communication regarding project status updates and addressing concerns promptly.
- Used hand tools and gauges to take measurements.
- Provided technical support to production personnel.
Education
High School Diploma -
Northern High School
Sarnia, ON06-1977
Skills
- Customer service
- Conflict resolution
- Time management
- Customer complaint resolution
- Account management
- Cash handling
- Organizational skills
Accomplishments
I worked with a committee to improve service with changing dynamics. I also created new runs for drivers, I did a lot of scheduling for about 50 drivers which we following collective agreement. I have supervised fires, evacuations, float down which transportation to 1500 people.
I am very quick with my organization skills.
Certification
Pride Program - The training of drivers for there cz license.
CPR - Two day certification which was just done in February.
Timeline
Supervisor/Inspector
Sarnia Transit
06.2001 - 06.2026
High School Diploma -
Northern High School