Cole Sutherland
North Battleford,SK
Summary
Dynamic and dedicated professional with extensive experience at Gold Eagle Casino, excelling in customer service and accurate cash handling. Proven ability to resolve disputes swiftly and enhance team performance through effective training. Strong problem-solving skills and a commitment to continuously improve. Also ensure a positive guest experience and operational efficiency. Strongly dedicated and always looking to do more than expected. Strong team player but also able to work independently if needed.
Overview
2026
2026
years of professional experience
Work History
Slot Attendant
Gold Eagle Casino
North Battleford
10.2021 - 04.2025
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions/troubleshoots resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area
Temporary Slot Supervisor
Gold Eagle Casino
North Battleford, SK
09.2024 - 03.2025
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Collaborated with other departments such as security, surveillance, and food and beverage operations services offered within the establishment.
- Optimized gaming revenue by conducting regular analysis of slot machine performance data and adjusting placement accordingly.
- Coordinated staff schedules to ensure adequate coverage during peak hours
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
Summer Clean up
CRCEC
Beardy’s And Okemasis FN
2016 - Current
- Maintained floor cleaning and waxing equipment.
- Operated handheld Floor scrubber
- Painted indoor areas such as hallways, bathrooms, and gymnasium
Substitute Janitor
CRCEC
Beardy’s And Okemasis FN
2016 - 2025
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
Education
High School Diploma -
Stobart Community High School
Duck Lake, SK06.2017
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player
- Accurate money handling
- Customer service
- Problem-solving abilities
- Reliability
- Time management abilities
- Continuous improvement
- Respectful to others & equipment
- Troubleshooting systems
- Documentation skills
- Data entry
Refrences
Tashina Paskemin - Slot Supervisor
Work # : 306 446 3833
Cell # : 306 480 7436
Michelle Daniels - Tribal Administrator
Work # : 306 937 6120
Cell # : 306 480-1242
Shauna Clay - Pre-k teacher
Work # : 306 937 3800
Cell # : 306 317 8667
Timeline
Temporary Slot Supervisor
Gold Eagle Casino
09.2024 - 03.2025
Slot Attendant
Gold Eagle Casino
10.2021 - 04.2025
Summer Clean up
CRCEC
2016 - Current
Substitute Janitor
CRCEC
2016 - 2025
High School Diploma -
Stobart Community High School