Summary
Overview
Work History
Education
Skills
Recognition Achievements
Accomplishments
Certification
Timeline
Generic

Cole Ramos

San Bernardino

Summary

Eager to obtain full-time employment in information technology, performing IT-related responsibilities. Over three years of experience in IT and networking, with extensive technical knowledge and skills.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

LADC Super User

Lululemon
06.2024 - Current
  • Troubleshoot and resolve operational and technical issues within the distribution center (DC)
  • Maintain a thorough understanding of DC process flows across all functional areas
  • Ensure compliance with security standards to mitigate risks that could impact the brand
  • Provide clear and timely communication to stakeholders regarding decisions, plans, and tasks
  • Monitor and ensure adherence to Service Level Agreements (SLAs) for key operational areas
  • Assist in testing and validating WMS system modifications, including conducting operational walkthroughs before implementation
  • Maintain and update WMS documentation, including process maps, job aids, and standard operating procedures (SOPs)
  • Train and support Floor Leaders and Supervisors on DC operational processes
  • Collaborate with the Technology team to identify and resolve process and system deficiencies
  • Perform testing, troubleshooting, and minor repairs on equipment such as printers, RF devices, and autobaggers
  • Serve as a liaison between DC end users and the Technology support team for efficient issue resolution
  • Support administrative tasks related to throughput, SLA compliance, and process improvements in the absence of system issues
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

VAS Data Administrator

Lululemon
02.2024 - 06.2024
  • Utilize Manhattan and WMS systems to manage inventory, workflow, and operational tasks efficiently
  • Communicate professionally with business stakeholders through written and verbal correspondence to ensure smooth operations and timely issue resolution
  • Provide clear guidance and support to the hourly workforce, ensuring compliance with procedures and productivity goals
  • Analyze reports and system data to identify trends, resolve discrepancies, and enhance operational efficiency
  • Operate and adapt to third-party technologies, including RF scanners, voice-picking systems, and new software platforms
  • Perform accurate inventory counting and verification with strong attention to detail
  • Ensure compliance with safety protocols while maintaining a clean and organized work environment
  • Meet attendance requirements with flexibility for scheduling, including nights, weekends, holidays, and occasional overtime
  • Frequently lift and transport materials weighing up to 50 lbs
  • As part of daily warehouse operations
  • Adhere to company policies, training, and instructions while maintaining clear communication in English; bilingual communication skills are a plus
  • Developed custom reports for management using advanced SQL queries, enabling informed decision-making based on accurate data insights.
  • Managed complex data migration projects, ensuring seamless transitions between legacy systems and new platforms.

Researcher Systems Administrator

University of California Riverside
03.2022 - 06.2024
  • Also responsible for operating, maintaining, and monitoring archives, backups, and restores
  • Responsibilities include installation, maintenance, and monitoring of server hardware, operating systems, and application software
  • Current environments include Windows, Linux, and FreeBSD servers with Windows, Linux, and mac OS X clients
  • Understanding of system performance monitoring and actions that can be taken to improve or correct performance
  • Assisted IT department with hardware risk assessments for equipment to be used throughout UPS
  • Analyze hardware configurations and use Risk Assessment Decision Matrix to define level of risk
  • Assisted IT department in communicating with customers about cyber security related inquiries (security requirements, cyber policies, etc.)
  • Knowledge of the design, development and application of technology and systems to meet business needs
  • Knowledge of computer security best practices and policies

Data Analyst

Jet Propulsion Laboratory/NASA
03.2021 - 03.2022
  • Provide missions with an in-depth view of their cybersecurity risk profile, with the goal of reducing cybersecurity risk throughout the mission life cycle
  • Assess and lead efforts to improve mission cybersecurity infrastructure: the plans, processes, systems, and tools that support existing cybersecurity controls and enable new ones
  • Seek out new tools and techniques that improve the performance of cybersecurity functions, reduce their impact on missions, and enable better cyber risk identification, analysis, and management throughout the mission life cycle
  • Perform advanced computer security tasks such as vulnerability remediation, audit of computer logs, and creation of documentation on policies, procedures, test plans, and risk analyses
  • Participate in data and system analysis
  • Verifies and validates deployed defenses against evolving threats to cyber and cyber-physical systems
  • Documenting software products consistent with established requirements
  • Interface with systems engineers and make recommendation for operations improvements
  • Support programming, hardware development, and testing personnel as required
  • Ensure the satisfaction of the customer, which includes all spacecraft project personnel
  • Participate in the development of Standard Operating Procedures

Education

Bachelor of Science - Information Systems & Technology, Cyber Security

California State University, San Bernardino
San Bernardino
03.2018

Skills

  • Windows
  • Chrome Linux
  • UNIX
  • Mac operating systems
  • Operational troubleshooting
  • WMS documentation
  • Process improvement
  • Team collaboration
  • Problem solving
  • Cloud applications
  • Storage
  • Database Administration
  • Data synchronization
  • Cloud management
  • Access management
  • IT Service Management
  • Data Analysis
  • Data discovery
  • Data lifecycle
  • Data modeling
  • Key management
  • Python
  • HTML
  • SQL
  • Java
  • Data analysis
  • WMS management
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities

Recognition Achievements

Global Fulfillment Recognition Winner, 08/2023, Awarded for outstanding contributions as LADC’s first superuser.

Accomplishments


  • Documented and resolved WMA which led to new process or issue be correct.
  • Achieved result through effectively helping with label creation through software Bartender.
  • Collaborated with team of 4 in the development of creating IBM reporting.

Certification

  • CompTIA Security+ Certified, 07/2018
  • Linux Essentials Certified, 05/2020
  • AWS Certified Solutions Architect-Associate, 07/2021

Timeline

LADC Super User

Lululemon
06.2024 - Current

VAS Data Administrator

Lululemon
02.2024 - 06.2024

Researcher Systems Administrator

University of California Riverside
03.2022 - 06.2024

Data Analyst

Jet Propulsion Laboratory/NASA
03.2021 - 03.2022

Bachelor of Science - Information Systems & Technology, Cyber Security

California State University, San Bernardino

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Cole Ramos