Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cole Patenaude

150 Mile House,Canada

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Asset Management Assistant

BC Wildfire Service
07.2023 - Current
  • Coordinated facility, asset, and fleet maintenance, repair and improvements
  • Coordinated complete zone asset usage and inventory
  • Facilitated zone facility upgrades and contracts
  • Coordinated zone contract creation and renewal
  • Implemented inventory tracking and organization systems
  • Organized and delivered UTV and ATV training programs
  • Completed safety incident investigations and documentation
  • Procured extensive zone resources
  • Participated in Incident Command positions and deployments

Senior Technician/ Shop Coordinator

Wolfe Auto Group
01.2014 - 05.2021
  • Coordinated fleet monitoring and communication
  • Professionally diagnosed and repaired customer and dealership vehicles
  • Trained and supervised apprentices
  • Participated in safety council meetings
  • Provided insight and assistance to junior technicians
  • Coordinated technician workload with service advisors
  • Assisted and informed customers with repair inquiries or complaints
  • Temporarily relocated to second dealership location to train new employees and provide senior technician reliability and information
  • Coordinated shop safety, supply, organization, cleanliness and presentation
  • Provided experienced and highly technical computer assistance to staff

Customer Service Representative/Interim Team Leader

Disney Interactive
07.2007 - 04.2009
  • Provided professional technical and financial assistance to online users through email and over the phone
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Temporarily co-managed 30+ member team
  • Trained and supervised new employees
  • Responsible for assisting with difficult inquiries and high level customer requirements
  • Coordinated interdepartmental communication
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Education

Secondary School Diploma -

Columneetza Secondary School
Williams Lake, BC

Red Seal Certification - Automotive Service Technician

University of the Fraser Valley
Chilliwack, BC

Skills

  • Problem-solving
  • Excellent communication
  • Customer service
  • Initiative
  • Honest and dependable
  • Extensive vehicle/fleet knowledge and experience
  • Interpersonal relations
  • Organization and optimization
  • Efficiency
  • Asset allocation
  • Proficient with technology
  • Innovation and creativity
  • Attention to detail
  • Physical and mental fitness/resiliency
  • Budget planning
  • Operational efficiency
  • Dedication

Certification

  • Class 5 driver’s license
  • Forklift Operator
  • WHMIS
  • Transportation of Dangerous Goods
  • Building Service Worker
  • Confined Space Entry
  • Occupational Health and Safety Worker Representative
  • Canadian Safety Council ATV/UTV instructor
  • Occupational First Aid level one + transportation endorsement

References

  • Dylan Simpson, Wildfire Officer, BC Wildfire Service, (250) 304-4679
  • Justin Edinger, Asset Management Coordinator, BC Wildfire Service, (250) 392-0146
  • Chuck Tupper, Owner/Manager, Loyalty Autoworx, (250) 392-5953
  • Jeff Saeiva, Service Manager, Wolfe Subaru, (604) 534-2660
  • Kevin Easthope, Wildfire Technician, BC Wildfire Service, (250) 305-7154
  • Connor Dolighan, Ecosystems Biologist, Ministry of Forests, (778) 220-7273

Timeline

Asset Management Assistant

BC Wildfire Service
07.2023 - Current

Senior Technician/ Shop Coordinator

Wolfe Auto Group
01.2014 - 05.2021

Customer Service Representative/Interim Team Leader

Disney Interactive
07.2007 - 04.2009

Red Seal Certification - Automotive Service Technician

University of the Fraser Valley

Secondary School Diploma -

Columneetza Secondary School

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Cole Patenaude