Senior Server Joe Fortes Seafood & Chophouse
Vancouver, BC
05.2008 - 06.2021
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Greeted customers, answered questions, and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Served food and beverages to patrons and immediately remedied issues with orders.
Operated POS terminals to input orders, split bills, and calculate totals.
Addressed complaints to kitchen staff and served replacement items.
Provided exceptional service to high volume of daily customers.
Trained new employees on restaurant procedures and plating techniques.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Implemented feedback from customers to improve service quality and menu offerings.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Responded efficiently to guest inquiries and complaints in a professional manner.
Upheld high standards of sanitation in accordance with health department regulations.
Stayed informed about daily specials, new menu items, promotions.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
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