Cole Jacquard
Halifax,NS
Summary
A dynamic professional with a proven track record at ReelData AI, excelling in project management and client relationship management. Successfully developed customer success strategies that enhanced retention rates and led a team to implement quality control practices, ensuring operational excellence. Adept at project analysis and fostering effective communication across departments.
Overview
5
5
years of professional experience
Work History
Marketing and Sales Coordinator
Freelance
Halifax, NS
10.2024 - 02.2025
- Coached, developed, and motivated clients on different avenues to achieve revenue goals.
- Created and managed a monthly Google Ads campaign for the client base.
- Supported meetings to provide insights and progress to the clients on the projects.
Head of Customer Success
ReelData AI
Halifax, NS
06.2021 - 09.2024
- Built out field engineering and customer success teams.
- Created and maintained up-to-date company standard operating systems, records of customer interactions, inquiries, and complaints.
- Developed and implemented customer success strategies to improve customer retention rates.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed internal teams and the client base.
Intern Biologist
ReelData AI
Halifax, Nova Scotia
01.2021 - 06.2021
- Prepared reports summarizing project progress and results for management review.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained accurate records of all activities performed throughout internship period.
- Organized and conducted meetings with market professionals.
Quality Control Manager
Scotia Garden Seafoods
Yarmouth, Nova Scotia
11.2020 - 06.2021
- Established product specifications and quality assurance practices.
- Kept records of quality reports and statistical reviews.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Conducted periodic reviews of existing Quality Control documents for accuracy.
- Completed various financial and quality audits for different departments.
Sustainability Research Assistant
Scotia Garden Seafoods
Yarmouth, Nova Scotia
05.2020 - 11.2020
- Compiled field observations and converted into data to prepare for experiments and tests.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Maintained a database of all research activities conducted during the course of each project.
- Participated in a provincial sustainability research project focused on alternative industry harvesting practices.
Education
Bachelor of Science - Biology
Mount Allison University
Sackville, NB04-2020
Skills
- Project management
- Client relationship management
- Quality control
- Leadership skills
- Communication skills
- Market research
- Statistical analysis
- Employee training
- Effective communication
- Problem solving
- Process improvement
- Operations support
- Strategic planning and analysis
Timeline
Marketing and Sales Coordinator
Freelance
10.2024 - 02.2025
Head of Customer Success
ReelData AI
06.2021 - 09.2024
Intern Biologist
ReelData AI
01.2021 - 06.2021
Quality Control Manager
Scotia Garden Seafoods
11.2020 - 06.2021
Sustainability Research Assistant
Scotia Garden Seafoods
05.2020 - 11.2020
Bachelor of Science - Biology
Mount Allison University
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