Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cole Hopkins

Haileybury,ON

Summary

Dedicated outdoor enthusiast with experience navigating remote areas, canoeing, boating, and operating ATV's. Skilled in independent decision-making, problem-solving, and customer service with a strong ability to handle complaints and resolve conflicts. Familiar with law enforcement procedures through participation in OPP ride-alongs, gaining insight into regulations and public safety. Committed to fostering a welcoming and inclusive environment by understanding and respecting the diverse backgrounds of park visitors while ensuring public safety and environmental preservation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Gas Bar Attendant

Central Ontario FS (UPI Energy)
07.2021 - Current
  • Processed fuel transactions efficiently while handling cash and electronic payments.
  • Assisted customers with fuel selection, ensuring they received the correct type and amount of fuel for their vehicles and propane tanks.
  • Executed daily opening/closing procedures thoroughly while maintaining security of facilities.
  • Resolved minor technical issues with equipment by troubleshooting and performing basic repairs as needed.
  • Followed all workplace safety protocols, including handling hazardous materials and emergency procedures.
  • Worked effectively in diverse weather conditions, demonstrating adaptability and commitment to customer service.
  • Assisted in training new employees, providing guidance on company policies, equipment operation, and customer service standards.
  • Enforced propane regulations to ensure safety and compliance.
  • Educated customers on propane policies and de-escalated frustrations by providing clear explanations and solutions.

Education

Ontario College Diploma - Business

Northern College
Haileybury, ON
04-2025

High School Diploma -

Temiskaming District Secondary School
Temiskaming Shores, ON
06-2023

Skills

  • Customer Service - Proficient in handling customer inquiries and resolving issues to ensure satisfaction
  • Problem-solving - Strong ability to identify problems, analyze situations, and develop effective solutions
  • Excellent communication - Proficient in active listening and clear, concise information delivery
  • Team leadership - Ability to lead and support a team in a fast-paced environment, ensuring efficient operations and excellent customer service
  • Decision-making - Ability to analyze information and make informed decisions quickly and efficiently
  • Tool operation and maintenance - Familiar with safety protocols and proper handling of chainsaws, riding lawn mowers, and various small power tools
  • Multitasking Abilities - Capable of staying organized and focused while handling various tasks at once
  • Resolving Customer Complaints - Skilled in addressing and resolving customer complaints in a calm and efficient manner

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • Ontario Driver's License, Class G, Clean Driving Record
  • WHMIS Certification
  • Propane Handling Safety Certification
  • DELF Certificate (Diplome d'Etudes en Langue Francaise)
  • Ontario Provincial Police Shuttle Run Certificate of Achievement

Timeline

Gas Bar Attendant

Central Ontario FS (UPI Energy)
07.2021 - Current

Ontario College Diploma - Business

Northern College

High School Diploma -

Temiskaming District Secondary School

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Cole Hopkins