Cole Geipel
Aliso Viejo
Summary
Dynamic hospitality professional with extensive experience at The Ranch At Laguna Beach, excelling in guest services and effective communication. Proven ability to enhance customer satisfaction through problem-solving and upselling techniques. Skilled in food and beverage service, consistently delivering exceptional dining experiences while training staff to uphold service excellence.
Overview
6
6
years of professional experience
Work History
Porch Server
The Ranch At Laguna Beach
Laguna Beach
02.2023 - Current
- Provided outstanding customer service in high-pressure dining environment.
- Guided guests in menu selections while addressing dietary preferences.
- Trained new staff on restaurant protocols and service excellence.
- Efficiently managed cash transactions and payment processes.
- Addressed customer complaints swiftly, improving overall satisfaction.
- Accurately took orders to facilitate prompt meal delivery.
- Utilized POS systems for efficient order management and billing operations.
Pool Server
The Ranch At Laguna Beach
Laguna Beach
06.2022 - 02.2023
- Delivered exceptional service to guests in poolside area, enhancing overall experience.
- Guided guests through menu selections and efficiently addressed inquiries.
- Maintained cleanliness and organization of poolside dining area.
- Ensured order accuracy by promptly delivering food to tables.
- Crafted alcoholic beverages according to company recipes.
- Resolved guest complaints effectively to ensure satisfaction.
Busser
The Ranch At Laguna Beach
Laguna Beach
09.2020 - 06.2022
- Cleared tables promptly to prepare for incoming guests.
- Assisted servers with efficient delivery of food and beverages.
- Monitored supply levels, reporting shortages to management without delay.
- Provided courteous assistance to address guest inquiries effectively.
- Bussed and reset tables in an organized manner.
- Maintained a consistently friendly demeanor towards customers.
Guest Advocate/Cashier
Target
Aliso Viejo
11.2019 - 12.2019
- Retrieve carts from parking lot, change trash bags in trash barrels, hourly check of bathrooms making sure they are up to standards, circling store to retrieve any unattended carts, assist Guest Services with drive-up or carry-out, assist customers with big or heavy items and bring out to their car, operate cashier to ring up customers, bring broken or returned items back to the back of the store.
Education
High school or equivalent -
Aliso Niguel High School
Aliso Viejo, CA08.2025
Associate of Arts - Liberal Studies
Saddleback College
Mission Viejo, CA05-2024
Associate of Arts - Mechanical Engineering
Saddleback College
Mission Viejo, CASkills
- Guest services and cashiering
- Effective communication
- Time management
- Problem solving
- Customer upselling
- Food and beverage service
Timeline
Porch Server
The Ranch At Laguna Beach
02.2023 - Current
Pool Server
The Ranch At Laguna Beach
06.2022 - 02.2023
Busser
The Ranch At Laguna Beach
09.2020 - 06.2022
Guest Advocate/Cashier
Target
11.2019 - 12.2019
High school or equivalent -
Aliso Niguel High School
Associate of Arts - Liberal Studies
Saddleback College
Associate of Arts - Mechanical Engineering
Saddleback College
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