Sheila Farrell

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

• Followed all relevant traffic laws and safety regulations.
• Helped plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Travelled and worked out of remote service locations.
• Worked at the front counter renewing and processing various transactions at driver services.

• Negotiated favorable settlements with claimants, attorneys, vendors and other insurance carriers to minimize financial risk for the company.
• Examined claims forms and other records to determine insurance coverage.
• Investigated insurance claims and determined coverages.

• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.

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• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.