Cole Castro
Temecula
Summary
Food and beverage operations leader with a strong track record of elevating service quality and guest satisfaction. Expertise in fostering a cohesive team environment through impactful leadership and collaborative strategies, driving operational excellence across all facets of the business. Proficient in inventory management and cost control. Committed to creating memorable dining experiences that exceed customer expectations and contribute to overall business success.
Overview
13
13
years of professional experience
Work History
Assistant F&B Manager
Pechanga Resort Casino
Temecula
11.2024 - Current
- Coordinated staff schedules to optimize service efficiency during peak business hours.
- Monitored inventory levels and implemented cost-control measures, reducing waste across departments.
- Managed financial aspects of F&B operations, including budgeting, forecasting, and revenue analysis.
- Improved overall service quality by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback.
Beverage Supervisor
Pechanga Resort Casino
Temecula, CA
12.2023 - 11.2024
- Supervised daily beverage operations, including inventory management, ordering, and staff scheduling.
- Attended bi-weekly meeting with upper management to discuss business strategies, sales, and operational improvements.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Oversaw work of 60 bartenders, beverage servers and bar attendants.
- Coordinated inventory for daily operations and special events.
- Maintained highest standards for beverage quality and service.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
Server
Cheesecake Factory
11.2019 - 01.2026
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Supervisor
Be Good
08.2022 - 03.2023
- Trained servers on order management, food service quality and how to build rapport with guests
- Enforced compliance with food safety and sanitation standards throughout restaurant
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts
- Led team of servers to consistently meet customer service and sales targets.
Bartender
Wilson Creek Winery
02.2017 - 08.2021
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Explained daily specials and beverage promotions to exceed daily sales goals
- Assisted with inventorying beverage stock and bar supplies.
Technician
Staples
01.2013 - 12.2016
- Maintained office PCs, networks and mobile devices
- Monitored systems in operation and quickly troubleshot errors
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Performed troubleshooting to correct computer hardware and software malfunctions
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Recovered critical information from data back ups to restore functionality.
Education
High School Diploma -
Great Oak High School
Temecula, CANo Degree - Computer Science
Palomar College
San Marcos, CASkills
- Customer Service and Rapport
- Sales Techniques
- Pos Operation
- High-Volume Dining
- Server Training
- Updating Software
- Technical Support and Assistance
- Computer Hardware Knowledge
- Kitchen staff coordination
- Equipment Maintenance
- Staff Management
- Inventory Management
- Microsoft Excel
Timeline
Assistant F&B Manager
Pechanga Resort Casino
11.2024 - Current
Beverage Supervisor
Pechanga Resort Casino
12.2023 - 11.2024
Server Supervisor
Be Good
08.2022 - 03.2023
Server
Cheesecake Factory
11.2019 - 01.2026
Bartender
Wilson Creek Winery
02.2017 - 08.2021
Technician
Staples
01.2013 - 12.2016
High School Diploma -
Great Oak High School
No Degree - Computer Science
Palomar College