Cole Carter
Kingston,ON
Summary
Upbeat Customer Service professional with extensive background in call center settings. Well-spoken and friendly with excellent problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using verbal communication to diffuse escalated situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
Canadian Forces Morale And Welfare
08.2022 - 08.2023
- Streamlined front desk operations for improved efficiency and guest experience.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Butcher Assistant
The Barriefield Meat Market
09.2021 - 07.2022
- Enhanced customer satisfaction by providing personalized recommendations for meat selection and preparation.
- Supported head butcher with precise cutting, trimming, and deboning of various meats for optimal presentation.
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
Kitchen Staff Member
McDonald's
07.2019 - 12.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Education
Bachelor of Arts - Political Science
University of Victoria
Victoria, BC04.2027
High School Diploma -
Regiopolis-Notre Dame Catholic High School
Kingston, ON06.2022
Skills
- Time management
- Interpersonal skills
- Data entry accuracy
- Team player mentality
- Information Protection
- Guest Relations
- Credit and Cash Payments
Accomplishments
Graduated With Ontario Scholar
Represented Canada in 2022 For Rowing
Languages
English
Native or Bilingual
Affiliations
- Rowing
- Weight Lifting
Certification
CPR/AED level C Certified
References
Trevor Bethune From Kingston Police (613)-572-2440
Kelly Savoie From Department of National Defence (613)-770-0224
Timeline
Customer Service Attendant
Canadian Forces Morale And Welfare
08.2022 - 08.2023
Butcher Assistant
The Barriefield Meat Market
09.2021 - 07.2022
Kitchen Staff Member
McDonald's
07.2019 - 12.2020
Bachelor of Arts - Political Science
University of Victoria
High School Diploma -
Regiopolis-Notre Dame Catholic High School
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