Colby Shettell-Grills
Trenton,ON
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and inventory management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
12.2023 - Current
- Hired 4 new employees ensuring skill set matches the job requirements.
- Trained and mentored up to 7 new employees to maximize team performance and cover area gaps and ensure seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Manager
McDonald's
10.2022 - 03.2023
- Maximized team performance by managing over 15-20 staff members each shift
- Achieved consistent customer satisfaction by addressing over 240 customer concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Tracked receipts, employee hours and time-cards, and inventory movements.
Education
High School Diploma -
Quinte Adult Education
Belleville, ON06.2019
Skills
- Microsoft 365
- P&L Management
- Accurate cash control
- Inventory control
- Hiring and coaching
- Food quality assurance
- Supply Ordering
Languages
English
Native or Bilingual
Certification
- First Aid and CPR C Training - December 2025
- Certified Food Handler - November 2027
- Certified Smart Serve - May 2028
- Certified ServSafe - March 2029
Timeline
Shift Manager
Burger King
12.2023 - Current
Shift Manager
McDonald's
10.2022 - 03.2023
High School Diploma -
Quinte Adult Education