Jennifer Burton
108 Mile Ranch,BC
Summary
Dynamic and reliable Collision Estimator with a proven track record at ICBC Claim Centre and Sunnyside Autobody. Excelled in delivering accurate vehicle damage estimates using Mitchell software and demonstrated exceptional customer service, enhancing client satisfaction. Skilled in insurance procedures and adept at managing multiple priorities with a detail-oriented approach.
Overview
17
17
years of professional experience
Work History
Homemaker
.
2021.11 - Current
- Handled all responsibilities related to running the household effectively.
- Maintained financial stability by managing bill payments and balancing cheque book
- Maintained responsibility for meeting the basic requirements of family members: nutrition, attire, housing.
- Prepare all meals.
- Managed housekeeping responsibilities with efficiency.
- Managed all aspects of child care as the primary provider.
- Raise chickens, cleaning and selling eggs.
- Responsible for maintaining the yard, including tasks like mowing the lawn and removing snow.
- Grew vegetables and fruits, performing harvesting, jarring, canning processes to ensure my family's nourishment.
- Home school Teacher.
Collision Estimator
ICBC Claim Centre
2013.12 - 2021.11
- Prepared estimates for vehicle damages by documenting and photographing
- Prepared vehicle total loss settlements and ensured timely resolution.
- Collaborated with various departments like Head office, Adjusters, VSR's, Tow Companies, Management teams, Body shops, Part suppliers, Vehicle dealerships and Private Insurance Companies.
- Conducted thorough on-site visits to assess vehicle damages and validate repair sheet accuracy for ICBC accredited and non-accredited shops.
- Performed thorough audits of shop estimates and accompanying documentation to ensure accuracy, both in person and online.
- Carried out on-site vehicle inspections for ICBC patrons.
- Experienced in utilizing Mitchell software to accurately draft estimates.
- Attended multiple corporation training sessions
- Efficiently addressed customer concerns, inquiries, and complaints to ensure satisfaction.
Collision Estimator
Sunnyside Autobody
2010.09 - 2013.12
- Completed ICBC Express Estimating Program
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Prepared CL14's and balanced ICBC receivables account.
Customer Service Representative
Pit Stop Portable Restrooms
2007.10 - 2010.09
- Answered multi-line telephone system, dealing with high volume customer service calls while maintaining a pleasant tone at all times
- Dispatched, providing support to over a dozen drivers while managing customer calls, inquiries and service orders.
- Managed high stress situations effectively, resolving customer complaints with efficiency, resulting in increased loyalty and repeat business.
- Proficient use of Microsoft Word, Power Point, Excel, and Outlook
Education
No Degree - Criminology And Psychology
Kwantlen Polytechnic University
Surrey, BCHigh School Diploma -
Delview Secondary
Delta, BC06.2004
Skills
- Honest, reliable, hard working and friendly.
- Obtain Auto body repair knowledge
- Familiar with insurance procedures
- Experienced in estimating, documenting damage in writing as well as taking photographic evidence utilizing Mitchell estimating software.
- Proficient in repair planning including scheduling, parts ordering and arranging for sublets such as glass replacement, wheel alignments, upholstery repair, detailing, A/C evac and recharge, mechanical work etc.
- Strong customer service skills, maintains a professional and courteous disposition.
- Highly organized, prioritizes work and multi-tasks with a keen eye for details.
- Excellent communication skills, reads, writes and communicates well with individuals of all backgrounds.
- Self motivated and enthusiastic individual who performs routine work to achieve positive results consistently.
- Fast learner and flexible, easily adapts to changing work demands.
- Work well in individual and group settings.
- Computer literate
- Handling of cash and interac transactions.
References
Available upon request.
Timeline
Homemaker
.
2021.11 - Current
Collision Estimator
ICBC Claim Centre
2013.12 - 2021.11
Collision Estimator
Sunnyside Autobody
2010.09 - 2013.12
Customer Service Representative
Pit Stop Portable Restrooms
2007.10 - 2010.09
No Degree - Criminology And Psychology
Kwantlen Polytechnic University
High School Diploma -
Delview Secondary
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