Cody Ward
Lakeport
Summary
Dynamic and results-oriented professional with a proven track record at Instacart, where I enhanced customer satisfaction and efficiency. Skilled in customer service and planning, I consistently met quality goals, boosted sales through effective strategies, and maintained high satisfaction ratings. Excelled in fast-paced environments, demonstrating exceptional organizational and communication abilities.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Instacart
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer delivery.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Online Sales Representative
Ring Bomb Party
08.2020 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Boosted online sales by developing and implementing effective digital marketing strategies.
- Trained downline on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
- Increased repeat customers through personalized follow-up communications and targeted promotions.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Implemented an efficient CRM system for better management of client information and improved communication across the team.
- Monitored online reviews closely to address any negative feedback promptly while also capitalizing on positive testimonials.
- Tested website features and functionality for optimal performance and to carry out weekly live events.
Vacation House Cleaner
Serenesea
05.2015 - 08.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Pizza Maker
Pizza and Cream
09.2009 - 03.2011
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Trained and assisted new kitchen staff members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Receptionist
Valentine Reality and Property Management
06.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Certificate Of Training - Typing Pro
Impulse
02.2025
A.A. Liberal Arts And A.S. General Studies - General Studies And Child Development
Palo Verde College
Blythe, CA06.2006
Skills
- Customer service
- Attention to detail
- Planning and organization
- Flexible schedule
- Upbeat and outgoing attitude
- Verbal and written communication
Timeline
Personal Shopper
Instacart
01.2023 - Current
Online Sales Representative
Ring Bomb Party
08.2020 - 10.2022
Vacation House Cleaner
Serenesea
05.2015 - 08.2017
Pizza Maker
Pizza and Cream
09.2009 - 03.2011
Receptionist
Valentine Reality and Property Management
06.2006 - 01.2007
Certificate Of Training - Typing Pro
Impulse
A.A. Liberal Arts And A.S. General Studies - General Studies And Child Development
Palo Verde College
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