Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Blue Ocean Contact Center
09.2022 - 01.2024
Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Managed high call volume while remaining focused on delivering excellent customer experiences.
Contact Center Representative
Cloud 5 Communications
09.2021 - 04.2022
Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Managed high call volume while remaining focused on delivering excellent customer experiences.
Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Cashier
Atlantic Superstore
Dartmouth, Nova Scotia
04.2018 - 04.2019
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.