Cody Theriault
Dartmouth,NS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Blue Ocean Contact Center
09.2022 - 01.2024
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Contact Center Representative
Cloud 5 Communications
09.2021 - 04.2022
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
Cashier
Atlantic Superstore
Dartmouth, Nova Scotia
04.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Project Management
NPower Canad
Halifax, NS06.2022
Junior IT Analyst Program -
NPowerCanada
Halifax, NS09.2021
High School Diploma -
Auburn Drive High School
Dartmouth, NS06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Complaint resolution
- Inbound phone calls
- Account updating
- Gathering information
- Customer service optimization
- Technical Support
- Call Center Operations
- Resolving issues
Languages
English
Full Professional
Timeline
Contact Center Representative
Blue Ocean Contact Center
09.2022 - 01.2024
Contact Center Representative
Cloud 5 Communications
09.2021 - 04.2022
Cashier
Atlantic Superstore
04.2018 - 04.2019
Project Management
NPower Canad
Junior IT Analyst Program -
NPowerCanada
High School Diploma -
Auburn Drive High School