Cody Steffens

• Led the expansion of Uniglass services within the body shop
• Ordered, received, and organized parts for vehicle repair jobs
• Managed job files, including organizing and closing them after completion
• Performed windshield replacements and repairs
• Ordered windshields and managed insurance claims for glass repairs

• Processed sales transactions, returns, and exchanges accurately and efficiently
• Promoted and sold membership programs, warranties, and pre-order incentives to maximize customer benefits
• Provided customer support, resolving complaints and addressing inquiries to ensure a positive shopping experience

I worked for Eastlink in the summers of 2021 & 2022.

• Provided personalized customer service, helping clients choose mobile plans, devices, and services that best fit their needs
• Handled billing inquiries, troubleshooting, and technical support for mobile devices and services
• Promoted and upsold additional services such as device protection plans, accessories, and bundled packages