Cody Stahurski-Nagel
Fergus
Summary
IT Service Technician with 8 years of experience supporting managed desktop environments and delivering user-focused technical support. Strong foundation in enterprise IT operations, backed by a diploma from Humber College. Familiar with tools like Active Directory, with a focus on expanding hands-on expertise with Intune, MECM, JAMF, endpoint management and enterprise support systems.
Overview
7
7
years of professional experience
Work History
Desktop and Network Support Technician
(University of Guelph – Laboratory Services)
10.2023 - 07.2024
- Worked with research and administrative staff on desktops and applications in a mixed operating systems environment.
- Diagnosed and fixed hardware, operating systems and network problems for various workstation devices.
- Handled account management, provisioning as well as access and deployment of software.
- Supported setup, imaging and replacement cycles on devices to comply with university policies and standards.
- Assisted with departmental policy refresh and process optimizations for regular technical problems.
Tier 2 Online Technical Support
Best Buy Canada – Geek Squad
07.2021 - 10.2023
- Provided remote desktop and connectivity support to a diverse community of clients across multiple platforms.
- Assisted other technicians with more advanced troubleshooting and escalated tickets.
- Created parallel sessions of support with clear documentation and communication.
- Consistently exceeded resolution metrics and maintained top customer satisfaction score.
Computer Technician
Best Buy Canada – Geek Squad
04.2017 - 02.2021
- Diagnosed, repaired and re-imaged hundreds of Windows and macOS systems to enhance turnaround efficiency within my department.
- Provided clear communication and effective user education to develop positive and long-lasting client relationships.
- Trained and mentored new technicians in diagnostic testing, documentation, and how to provide exceptional customer experiences.
- Provided support to the department lead by organizing workflow and helping ensure SLA compliance.
Education
Diploma - Computer and Network Support Technician
Humber College – North Campus
01.2016
Skills
- Operating Systems: Windows 7/10/11, macOS, iOS, Android
- Hardware: Desktop/laptop diagnostics, imaging, BIOS configuration, printer & peripheral setup
- Networking: IP addressing, DHCP/DNS, VPN troubleshooting, basic switch/router configuration
- Software & Tools: Microsoft 365, TeamViewer, LogMeIn, remote-support utilities, ticketing/CRM systems
- Enterprise Familiarity: Managed-desktop workflows, device-lifecycle support, system-administration fundamentals
- Soft Skills: End-user communication, documentation, training, team collaboration, process improvement
Timeline
Desktop and Network Support Technician
(University of Guelph – Laboratory Services)
10.2023 - 07.2024
Tier 2 Online Technical Support
Best Buy Canada – Geek Squad
07.2021 - 10.2023
Computer Technician
Best Buy Canada – Geek Squad
04.2017 - 02.2021
Diploma - Computer and Network Support Technician
Humber College – North Campus