Cody Reid
Summary
Dynamic leader with a proven track record at Canadian Wireless Communications, adept in customer service management and problem-solving. Excelled in enhancing client satisfaction and mentoring teams for peak performance. Achieved sales targets through strategic planning and exceptional service, demonstrating both hard and soft skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Store Manager
Cellcom Communications
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Canadian Wireless Commucations
02.2022 - 04.2024
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Sales Representative
Canadian Wireless Communications
07.2019 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Exceeded sales targets through effective planning and goal setting.
Sales Representative
Canada Mobile Inc
04.2017 - 07.2019
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Associate
Totallyone Communications
06.2016 - 03.2017
- Engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate Tech Department
Staples Canada
01.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Westside Secondary School
Orangeville, ON07-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Team leadership
- Friendly and positive
- Cash management
- Recruitment and hiring
Languages
English
Native or Bilingual
Timeline
Store Manager
Cellcom Communications
04.2024 - Current
Store Manager
Canadian Wireless Commucations
02.2022 - 04.2024
Sales Representative
Canadian Wireless Communications
07.2019 - 02.2022
Sales Representative
Canada Mobile Inc
04.2017 - 07.2019
Sales Associate
Totallyone Communications
06.2016 - 03.2017
Sales Associate Tech Department
Staples Canada
01.2015 - 10.2016
High School Diploma -
Westside Secondary School
Similar Profiles
Noah MendelsonNoah Mendelson
Store Manager at Cellcom CommunicationsStore Manager at Cellcom Communications
Kimberly JohnsonKimberly Johnson
Retail Store Manager at CellCom TelecommunicationsRetail Store Manager at CellCom Telecommunications
Tyler BawartTyler Bawart
Sales Representative at CellcomSales Representative at Cellcom