Experienced in medical billing and insurance verification, with strong attention to detail and customer service skills. Proven ability to streamline workflows and manage office operations effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office 3
Plumas County Public Health
Quincy
12.2024 - 02.2026
Processed medical claims efficiently using billing software systems.
Reviewed patient records for accuracy and completeness before submission.
Resolved billing discrepancies through effective communication with insurance companies.
Gathered necessary documentation by coordinating with healthcare providers.
Maintained patient confidentiality in compliance with HIPAA regulations.
Updated billing information in electronic health record systems regularly.
Collaborated with team members to streamline billing procedures and workflows.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Adhered to HIPAA regulations when handling confidential patient information.
Posted charges, payments and adjustments.
Completed appeals and filed and submitted claims.
Maintained up-to-date knowledge of CPT and ICD-10 coding principles, government regulations, and third-party billing requirements.
Managed daily office operations and maintained organized filing systems.
Prepared and processed correspondence, reports, and documents efficiently.
Handled incoming calls and directed inquiries to appropriate personnel promptly.
Developed positive relationships with clients and vendors through effective communication skills.
Organized and maintained filing systems, both paper and electronic.
Performed administrative duties such as photocopying, faxing documents and mailing packages.
Managed incoming phone calls to direct inquiries and schedule appointments efficiently.
Responded promptly to customer inquiries via email or phone.
Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
Owner operator
Honey B Consulting
Las Cruces
04.2016 - 11.2024
Managed daily operations to ensure smooth business functionality.
Developed marketing strategies to enhance brand awareness and client engagement.
Oversaw client consultations, providing tailored solutions for diverse needs.
Coordinated project timelines and deliverables for effective service execution.
Trained staff on best practices and operational procedures for optimal performance.
Established strong relationships with clients to foster loyalty and repeat business.
Evaluated business processes regularly to identify areas for improvement and efficiency.
Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Volunteer Firefighter
Crescent Mills Fire Department
Crescent Mills
03.2014 - 03.2015
Responded to emergency calls and provided firefighting support during incidents.
Collaborated with team members during rescue operations and evacuations.
Engaged in training drills to strengthen firefighting skills and foster teamwork.
Participated in regular drills and training sessions to keep skills up-to-date.
Guided new volunteers in operational procedures and safety protocols to ensure effective onboarding.
Maintained firefighting equipment and ensured readiness for emergencies.
Supported community outreach programs to raise fire safety awareness among residents.
Documented incident reports and communicated findings to command staff.
Interacted professionally with victims, witnesses and other personnel associated with an incident.