Cody Piercy
Simi Valley
Summary
With nearly 20 years of leadership in the restaurant industry, I bring a proven track record of delivering exceptional customer experiences, driving team performance, and consistently exceeding business goals. As a seasoned General Manager, I’ve developed highly transferable skills in relationship-building, strategic communication, and performance-based growth—skills that naturally align with a successful career in sales. I’m passionate about connecting with people, solving problems, and creating value, and I’m now seeking a new challenge where I can leverage my hospitality background to build strong client relationships, close deals, and contribute to a team’s success in a high-growth environment.
Overview
11
11
years of professional experience
Work History
General Manager
Larsen's Steakhouse
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Bacari Grill
01.2020 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
General Manager
Cabo Cantina
04.2018 - 01.2020
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Fin Asian Tapas
05.2014 - 03.2018
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
High School Diploma -
Canyon High School
06.2009
Skills
- Customer Relationship Management – Building rapport, trust, and loyalty with guests and clients alike
- Team Leadership & Development – Hiring, training, and motivating high-performing teams to exceed goals
- Sales & Upselling Techniques – Proven success in increasing revenue through strategic recommendations and promotions
- Effective Communication – Skilled in clear, persuasive communication with both customers and team members
- Problem Solving – Quick-thinking and resourceful under pressure, with a solutions-first mindset
- Operational & Process Efficiency – Streamlining systems and processes to improve performance and output
- KPI & Performance Management – Data-driven approach to hitting targets and driving results
- Conflict Resolution – Navigating challenging conversations with professionalism and empathy
- Time Management & Multitasking – Thriving in fast-paced environments while keeping priorities in check
- Adaptability & Resilience – Comfortable with change and quick to adjust strategies as needed
Timeline
General Manager
Larsen's Steakhouse
01.2023 - Current
General Manager
Bacari Grill
01.2020 - 11.2022
General Manager
Cabo Cantina
04.2018 - 01.2020
General Manager
Fin Asian Tapas
05.2014 - 03.2018
High School Diploma -
Canyon High School
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