Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Cody Hermanson

Irvine

Summary

Proficient in travel management and customer service, known for strong leadership and policy implementation. Committed to delivering exceptional service while training teams to excel in travel management best practices.

Overview

17
17
years of professional experience

Work History

Senior Travel Manager - Stage, Screen, and Sports

Corporate Traveler
Irvine
05.2022 - Current
  • Manage travel for multiple companies' travelers for flights, hotels, and car rentals.
  • Advise on and enforce travel policies for start-ups to medium-sized, local businesses.
  • Work with high-profile individuals with discretion.
  • Led training sessions for staff on travel management software and best practices.
  • Develop and implement travel policies to enhance compliance and efficiency.
  • Utilize GDS (Sabre) tool to maximize travel arrangement booking efficiency, while adding value to my clients' bookings by saving time and money.

Restaurant Manager

North Italia
Irvine
05.2021 - 05.2022
  • Oversee all reservations, accommodate guests' requests and needs, and take reservations over the phone or in person.
  • Ability to open new locations and train new staff.
  • Design floor layout for new restaurant, assign table numbers, and server sections of new locations.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Guest Service Agent

Balboa Bay Resort
Newport Beach
07.2020 - 04.2021
  • Hire, train, and coach employees on customer service skills and F&B knowledge.
  • Oversee employee work in front and back of house to ensure food safety guidelines and company standards.
  • Complete opening/closing procedures and manage deposits and daily cash tip-outs.
  • Effectively resolve conflicts between individual needs.

Maître D' & Corporate Trainer

Red O Restaurants
Newport Beach
10.2016 - 08.2017
  • Managed front-of-house operations during peak dining hours.
  • Coordinated seating arrangements to optimize guest flow and satisfaction.
  • Trained and supervised staff on service standards and guest engagement.
  • Developed relationships with regular guests to enhance customer experience.
  • Oversaw reservation system ensuring accurate bookings and special requests.

Maître D' & Trainer

Mastro's Restaurants
Newport Beach
04.2013 - 10.2016
  • Ability to plan seating for up to 650 guests in one dinner service with on-the-spot decision making for cancelations, walk-ins, and party size changes.
  • Work with high-profile guests with high expectations for a high level of service.
  • Increased maximum guest count from 400 to 600 per night by analyzing guest tendencies, greatly increasing revenue.
  • Oversaw reservations and seating arrangements for efficient table turnover.

Barista

Starbucks
Newport Beach
09.2012 - 09.2013

Youth Volleyball Coach

Power Surge VBC
Spanaway
08.2008 - 08.2011

Education

Bachelor of Communications -

Ottawa University
Ottawa, KS
01-2020

Skills

  • Microsoft Office
  • Travel management
  • Team leadership
  • Interpersonal skills
  • Conflict management and resolution

References

Hillari Galindo, Director of Operations, Salt Creek Grille, 32802 CA-1, Dana Point, CA, 92629, (949) 503-2441, hillarih@redorestaurant.com

Accomplishments

  • FY 2024/2025 Global Winner as Top Agent in USA

Timeline

Senior Travel Manager - Stage, Screen, and Sports

Corporate Traveler
05.2022 - Current

Restaurant Manager

North Italia
05.2021 - 05.2022

Guest Service Agent

Balboa Bay Resort
07.2020 - 04.2021

Maître D' & Corporate Trainer

Red O Restaurants
10.2016 - 08.2017

Maître D' & Trainer

Mastro's Restaurants
04.2013 - 10.2016

Barista

Starbucks
09.2012 - 09.2013

Youth Volleyball Coach

Power Surge VBC
08.2008 - 08.2011

Bachelor of Communications -

Ottawa University

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Cody Hermanson