Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Awards
Generic

Cody Gonsalves

Gatineau

Summary

Dynamic and entrepreneurial Product Owner with a proven track record of leading cross-functional teams and delivering impactful digital products across logistics, tech, and consumer sectors. Co-founder of an AI-powered food-tech startup and award-winning innovator with deep experience in agile methodologies, product visioning, user research, and stakeholder alignment. Known for translating complex business needs into intuitive, scalable solutions and for combining strategic thinking with hands-on execution. Strong technical fluency, operational insight from frontline logistics, and a passion for building user-centered, high-impact products.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Owner

Intelcom
05.2025 - Current
  • Own and prioritize the roadmap and backlog for multiple web and mobile products including an internal Radar app, Middle Mile network tool, and RoseRocket TMS
  • Manage priorities by aligning stakeholders and coordinating release schedules for maximum value delivery
  • Define user stories and acceptance criteria; lead backlog grooming and sprint planning
  • Collaborate with UX, development, and QA teams to deliver user-centered solutions
  • Engage stakeholders to gather feedback and align development with business goals

IT Functional Analyst

Intelcom
10.2023 - 05.2024
  • Identified bottlenecks in manual data entry and led AI-powered image-to-text solution, increasing processing speed 3x and improving accuracy
  • Gathered business requirements via stakeholder interviews and workshops
  • Documented new and existing features using Confluence
  • Analyzed processes to identify automation opportunities
  • Supported product owners with backlog grooming and sprint planning

Customer Service Supervisor

Intelcom
01.2022 - 10.2023
  • Oversaw delivery of 10,000+ packages daily in Gatineau
  • Managed and coached a team of 4 customer service reps, exceeding KPIs
  • Handled escalations between customers, drivers, and internal teams
  • Enforced SOPs and drove process improvements to boost service quality
  • Reported service metrics weekly to leadership

Security Guard Team Lead

X-Guard
11.2020 - 10.2022
  • Led security teams across healthcare, mental health, and construction sites
  • Developed team coordination and crisis management skills

Delivery Driver Associate

MSNT (Amazon Contractor)
05.2022 - 08.2022
  • Completed 150–200 daily last-mile deliveries navigating complex routes and time constraints
  • Gained firsthand logistics and customer service experience informing product decisions

FQA Tester

Pole To Win Studios
07.2020 - 10.2021
  • Entry into tech industry through QA testing of games and media apps
  • Identified and documented bugs; collaborated with dev teams to improve quality

Crew Leader/Trainer

McDonald's Canada
03.2017 - 09.2020
  • Led front-line teams in a fast-paced environment
  • Trained new staff and ensured consistent service standards

Education

Certificate - Full-Stack Web Development

Concordia University
Montreal, None
03-2023

Skills

  • Business analysis
  • Product backlog management
  • Roadmap development
  • Agile methodology
  • Stakeholder management
  • Product lifecycle management
  • Scrum methodology
  • Feature prioritization
  • Product planning
  • Decision-making

Accomplishments

Identified Major bottlenecks in manual data entry and led AI-powered image-to-text solution, increasing processing speed by 3x and improving data accuracy.

Languages

English
Native or Bilingual
French
Full Professional

Certification

Google’s UX Design Certificate

Timeline

Product Owner

Intelcom
05.2025 - Current

IT Functional Analyst

Intelcom
10.2023 - 05.2024

Delivery Driver Associate

MSNT (Amazon Contractor)
05.2022 - 08.2022

Customer Service Supervisor

Intelcom
01.2022 - 10.2023

Security Guard Team Lead

X-Guard
11.2020 - 10.2022

FQA Tester

Pole To Win Studios
07.2020 - 10.2021

Crew Leader/Trainer

McDonald's Canada
03.2017 - 09.2020

Certificate - Full-Stack Web Development

Concordia University

Awards

TECHNATION – Future of Remote Work (Cybersecurity), 2nd Place — June 2023, 

Created and presented a gamified cybersecurity learning platform for Canadian businesses. Awarded $5,000.


TECHNATION – Future of Work: Idea Competition, 1st Place — March 2022, 

Collaborated on a POC and pitch deck for an “online office” platform simulating physical office interactions. Awarded $8,000 in a national innovation contest., 


TECHNATION – Open Innovation: Idea Competition, 3rd Place — Feb 2022, 

Awarded $2,000 for third place in a national innovation contest.,


Desjardins – Cooperathon, People’s Favorite Award — March 2022

Nova Food voted audience favorite; awarded $2,000.


GCES – Fan Favorite, Upstart 2023 Entrepreneurship Competition for Engineers — Feb 2023

Voted Fan favorite via DevPost - Awarded $2,000. 


GCES Innovation Fund – Concordia University, Phase 1 Seed Funding — $10,000

Developed and presented a demo and pitch deck for NovaFood.

Cody Gonsalves