Cody Gillett
Chatham,CA
Summary
Seeking a Sales and Customer Support Representative position at Resilient Structures by being an experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence.
Overview
10
10
years of professional experience
Work History
Bookkeeper/Assistant (Part Time)
Laura Webster Bookkeeping
Whitby, ON
05.2025 - Current
- Sent quotes to customers with specifications of job description and materials needed.
- Managed accounts payable and receivable, ensuring timely and accurate processing of invoices.
- Reconciled bank statements with company records to maintain financial accuracy.
- Generated monthly financial reports, providing insights into cash flow and budgeting.
- Using Microsoft Excel, Microsoft Outlook, Quickbooks Desktop and PCLaw
Bookkeeper/Assistant
Carmel Consulting
Tilbury, ON, CA
02.2023 - 04.2025
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable for multiple clients on multiple softwares.
- Using Microsoft Excel, Quickbooks Desktop and Quickbooks Online
- Entered key journal entries into the general ledger with minimal oversight.
- Maintained the financial filing system for various clients, which acted as proof for all financial inquiries.
HVAC Technician
Postma Heating and Cooling-Chatham-Kent
Chatham-Kent, ON, CA
01.2021 - 11.2022
- Face to face customer interactions daily.
- Install/service HVAC equipment including furnaces and air conditioners.
- Answer any questions related to our products.
- Work safely at all times with no injuries.
General Labourer/Shipping
RS Technologies-Tilbury
Tilbury, ON, CA
12.2018 - 12.2020
- Always followed PPE requirements, never been injured on the job.
- Used power hand drills, table saws, skill saws, saws all, screwdrivers, pliers, hammers and wrenches.
- Licenced and experienced lift truck operator.
- Installed composite poles for customer specifications and loaded trucks for shipping of product.
Customer Service Representative
YA Canada-Chatham-Kent
Chatham-Kent, ON, CA
08.2015 - 12.2018
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently.
- Collect source data such as customer names, addresses, phone numbers, for over thousands of customers and enter data into customer service software for a multi billion dollar company.
- Promoted to a mentor role to assist with procedures, promotions and solutions during customer interactions.
Education
AEC / DEP or Skilled Trade Certificate - Instrumentation & Control Engineering Technician
Lambton College
Sarnia, ON04.2015
Secondary School - undefined
Wallaceburg District Secondary School
Wallaceburg, ON06.2012
Skills
- Shipping & receiving
- Microsoft Outlook expert
- Customer service
- Inventory management
- Order tracking
- Attention to detail
Additional Information
References available upon request
Timeline
Bookkeeper/Assistant (Part Time)
Laura Webster Bookkeeping
05.2025 - Current
Bookkeeper/Assistant
Carmel Consulting
02.2023 - 04.2025
HVAC Technician
Postma Heating and Cooling-Chatham-Kent
01.2021 - 11.2022
General Labourer/Shipping
RS Technologies-Tilbury
12.2018 - 12.2020
Customer Service Representative
YA Canada-Chatham-Kent
08.2015 - 12.2018
Secondary School - undefined
Wallaceburg District Secondary School
AEC / DEP or Skilled Trade Certificate - Instrumentation & Control Engineering Technician
Lambton College