Cody Frias
Lompoc,CA
Summary
Dynamic leader with proven expertise in customer service and exceptional communication, honed at Highline Adventures and Starbucks. Skilled in elevating customer satisfaction and team productivity through effective training and mentoring. Demonstrates a knack for creating engaging experiences and streamlining operations, significantly enhancing service delivery and workplace morale.
Overview
6
6
years of professional experience
Work History
Tour Guide
Highline Adventures
08.2023 - Current
- Guided groups of up to 30 people on scheduled tours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
- Established positive relationships with tour members through fun and engaging conversation.
Supervisor
Starbucks
05.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Manager
Oneroom Coffee
07.2018 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Applied Mathematics
Pepperdine University
Malibu, CA06-2027
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Training and mentoring
- Team building
- Cash handling
Timeline
Tour Guide
Highline Adventures
08.2023 - Current
Supervisor
Starbucks
05.2021 - Current
Manager
Oneroom Coffee
07.2018 - 05.2021
No Degree - Applied Mathematics
Pepperdine University
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