Cody Estrada
Fresno
Summary
Responsible retail professional with over six years of experience in retail environments. Detail-oriented and organized with excellent time management ability. I'm an extremely positive, outgoing, and hardworking person.
Overview
11
11
years of professional experience
Work History
Customer Growth Representative
Reyes Coca Cola Bottling
Fresno
08.2020 - Current
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Answered questions and delivered information regarding products and promotions to clients as needed in a timely manner.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Managed 30+ accounts by reviewing and mitigating discrepancies and collaborating with account owners.
- Built and strengthened long-lasting client relationships based on communication, timely service, and reliability.
- Input and review accuracy of client orders and data to help build and maintain accounts.
- Maintained scheduling for routing and client orders to ensure on-time delivery of products to customers.
Merchandiser
Reyes Coca Cola Bottling
Fresno
08.2016 - 08.2020
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Maintained consistent scheduling on daily basis for individual account service.
- Improved relationships with individual accounts by completing service in a timely manner.
- Collaborated with sales team members to stay current on inventory levels, complete
accurate orders and resolve item issues.
Electronics Team Member
Target
Fresno
01.2015 - 2016
- Maintained supply levels on shelves and customer areas to meet typical demands.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Educated coworkers and customers about new products.
- Complied with standards for merchandising, stocking, and storing products.
Service Specialist
Savemart
Fresno
08.2014 - 06.2015
- Helped customers locate and select appropriate merchandise throughout the store.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Restocked shelves and maintained displays.
- Helped customers load items into vehicles.
Customer Care Rep
Asurion
Russellville
10.2013 - 05.2014
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Answered customer complaints from multiple companies regarding protection plans for various products.
- Worked with manufacturers to answer customer questions.
- Helped customers file claims on broken or damaged products they purchased protection plans for.
Education
High School Diploma -
Russellville High School
2012
Skills
- Self-motivated
- Strong verbal communication
- Extremely organized
- Quick learner
- Customer service-oriented
- Accurate money handling
- Merchandising familiarity
- Multi-tasking ability
- Friendly demeanor
- Reliable
Timeline
Customer Growth Representative
Reyes Coca Cola Bottling
08.2020 - Current
Merchandiser
Reyes Coca Cola Bottling
08.2016 - 08.2020
Electronics Team Member
Target
01.2015 - 2016
Service Specialist
Savemart
08.2014 - 06.2015
Customer Care Rep
Asurion
10.2013 - 05.2014
High School Diploma -
Russellville High School
Similar Profiles
Jason WoodsJason Woods
Truck Driver at Reyes Coca Cola BottlingTruck Driver at Reyes Coca Cola Bottling
Maritza OrtizMaritza Ortiz
Credit and Collections Analyst at Reyes Coca-Cola BottlingCredit and Collections Analyst at Reyes Coca-Cola Bottling
Angelica MelgozaAngelica Melgoza
Label Operator at Reyes Coca Cola BottlingLabel Operator at Reyes Coca Cola Bottling