Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cody Condon

Peterborough,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Home Depot
04.2019 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Software Engineer

Deepend Group
01.2017 - 07.2017
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.
  • Integrated third-party tools and components into applications.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.

Wireless Representative

OSL Retail Services
11.2014 - 09.2015
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.

Education

High School Diploma -

Kenner Collegiate Vocational Institute
Peterborough, ON

Skills

  • Product Knowledge
  • Consultative Sales
  • Scheduling
  • Information Security
  • Technical Support

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Home Depot
04.2019 - 04.2020

Software Engineer

Deepend Group
01.2017 - 07.2017

Wireless Representative

OSL Retail Services
11.2014 - 09.2015

High School Diploma -

Kenner Collegiate Vocational Institute
Cody Condon