Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Condon

Peterborough,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Home Depot
04.2019 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Software Engineer

Deepend Group
01.2017 - 07.2017
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.
  • Integrated third-party tools and components into applications.
  • Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.

Wireless Representative

OSL Retail Services
11.2014 - 09.2015
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.

Education

High School Diploma -

Kenner Collegiate Vocational Institute
Peterborough, ON

Skills

  • Product Knowledge
  • Consultative Sales
  • Scheduling
  • Information Security
  • Technical Support

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Home Depot
04.2019 - 04.2020

Software Engineer

Deepend Group
01.2017 - 07.2017

Wireless Representative

OSL Retail Services
11.2014 - 09.2015

High School Diploma -

Kenner Collegiate Vocational Institute

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Cody Condon