Cody Condon
Peterborough,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Software Engineer
Deepend Group
01.2017 - 07.2017
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Wireless Representative
OSL Retail Services
11.2014 - 09.2015
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
Education
High School Diploma -
Kenner Collegiate Vocational Institute
Peterborough, ONSkills
- Product Knowledge
- Consultative Sales
- Scheduling
- Information Security
- Technical Support
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
04.2019 - 04.2020
Software Engineer
Deepend Group
01.2017 - 07.2017
Wireless Representative
OSL Retail Services
11.2014 - 09.2015
High School Diploma -
Kenner Collegiate Vocational Institute