Cody Boyd
London,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
Teksavvy Solutions INC
Chatham, ON
10.2019 - 01.2023
- Provided frontline technical support: Assisted customers in troubleshooting and resolving telecommunication service issues, ensuring minimal service disruptions.
- Streamlined data management: Accurately and efficiently recorded customer data and service complaints, maintaining a comprehensive database for future reference.
- Collaborated in process improvement: Worked closely with the IT team to identify and implement customer service process enhancements, resulting in improved service quality.
Customer Service Representative
Sykes Assistance Services (Toyota Canada Contract)
London, ON
04.2018 - 02.2019
- Automotive Industry Expertise: Delivered exceptional customer service on behalf of a leading automotive manufacturer, demonstrating in-depth knowledge of their products and services.
- Accurate Information Provider: Responded promptly to customer inquiries, ensuring accurate and appropriate information delivery, which contributed to customer satisfaction and retention.
- Detail-Oriented Record Keeping: Maintained meticulous records of customer interactions, facilitating efficient issue resolution and historical reference.
Production Worker
Autoneum
London, ON
11.2017 - 04.2018
- Efficient Manufacturing: Collaborated seamlessly with team members to manufacture automotive parts, consistently meeting and exceeding daily production targets.
- Quality and Safety Focus: Ensured product quality and safety standards were maintained throughout the manufacturing process, contributing to a culture of excellence and reliability.
Peer Coach
Bill Gosling Outsourcing
06.2016 - 11.2016
- Team Leadership: Managed the issuance of company credit cards and provided guidance to a team of agents, fostering a supportive and high-performing work environment.
- Training and Development: Played a pivotal role in training and developing 70+ agents, ensuring they met performance and quality standards within specified timeframes.
Customer Service Representative
Bill Gosling Outsourcing, C.S.R
London, ON
02.2016 - 11.2016
- Customer Engagement: Mastered customer call scripting and call flow, delivering efficient and effective responses to customer inquiries, resulting in increased customer satisfaction.
- Communication Excellence: Provided accurate and appropriate information, resolving customer inquiries with precision and professionalism.
Education
Computer Programming & Analysis Advanced Diploma -
Fanshawe College
London, ON12.2025
Skills
- Organization and Time Management
- Training and Development
- Self-Motivated
- Excellent Communication
- Data Entry
- NET Development
- SQL Expertise
- Technical Support
- Coding
- Systems Analysis
Timeline
Customer Experience Representative
Teksavvy Solutions INC
10.2019 - 01.2023
Customer Service Representative
Sykes Assistance Services (Toyota Canada Contract)
04.2018 - 02.2019
Production Worker
Autoneum
11.2017 - 04.2018
Peer Coach
Bill Gosling Outsourcing
06.2016 - 11.2016
Customer Service Representative
Bill Gosling Outsourcing, C.S.R
02.2016 - 11.2016
Computer Programming & Analysis Advanced Diploma -
Fanshawe College