Cody Boyd
London,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
Teksavvy Solutions INC
10.2019 - 01.2023
- Provided frontline technical support: Assisted customers in troubleshooting and resolving telecommunication service issues, ensuring minimal service disruptions.
- Streamlined data management: Accurately and efficiently recorded customer data and service complaints, maintaining a comprehensive database for future reference.
- Collaborated in process improvement: Worked closely with the IT team to identify and implement customer service process enhancements, resulting in improved service quality.
Customer Service Representative
Sykes Assistance Services (Toyota Canada Contract)
04.2018 - 02.2019
- Automotive Industry Expertise: Delivered exceptional customer service on behalf of a leading automotive manufacturer, demonstrating in-depth knowledge of their products and services.
- Accurate Information Provider: Responded promptly to customer inquiries, ensuring accurate and appropriate information delivery, which contributed to customer satisfaction and retention.
- Detail-Oriented Record Keeping: Maintained meticulous records of customer interactions, facilitating efficient issue resolution and historical reference.
Production Worker
Autoneum
11.2017 - 04.2018
- Efficient Manufacturing: Collaborated seamlessly with team members to manufacture automotive parts, consistently meeting and exceeding daily production targets.
- Quality and Safety Focus: Ensured product quality and safety standards were maintained throughout the manufacturing process, contributing to a culture of excellence and reliability.
Peer Coach
Bill Gosling Outsourcing
06.2016 - 11.2016
- Team Leadership: Managed the issuance of company credit cards and provided guidance to a team of agents, fostering a supportive and high-performing work environment.
- Training and Development: Played a pivotal role in training and developing 70+ agents, ensuring they met performance and quality standards within specified timeframes.
Customer Service Representative
Bill Gosling Outsourcing, C.S.R
02.2016 - 11.2016
- Customer Engagement: Mastered customer call scripting and call flow, delivering efficient and effective responses to customer inquiries, resulting in increased customer satisfaction.
- Communication Excellence: Provided accurate and appropriate information, resolving customer inquiries with precision and professionalism.
Education
Computer Programming & Analysis Advanced Diploma -
Fanshawe College
London, ON12.2025
Skills
- Organization and Time Management
- Training and Development
- Self-Motivated
- Excellent Communication
- Data Entry
- NET Development
- SQL Expertise
- Technical Support
- Coding
- Systems Analysis
Timeline
Customer Experience Representative
Teksavvy Solutions INC
10.2019 - 01.2023
Customer Service Representative
Sykes Assistance Services (Toyota Canada Contract)
04.2018 - 02.2019
Production Worker
Autoneum
11.2017 - 04.2018
Peer Coach
Bill Gosling Outsourcing
06.2016 - 11.2016
Customer Service Representative
Bill Gosling Outsourcing, C.S.R
02.2016 - 11.2016
Computer Programming & Analysis Advanced Diploma -
Fanshawe College
Similar Profiles
NISHA KRITHIVASANNISHA KRITHIVASAN
Product Marketing Manager at Clio (Themis Solutions)Product Marketing Manager at Clio (Themis Solutions)
Owen BiggsOwen Biggs
CEXP at TekSavvyCEXP at TekSavvy
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)