Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cody Adams

Fredericton,Canada

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

MANAGER

Circle K
04.2023 - 02.2025
  • Mentored and trained new employees on company policies and procedures
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
  • Analyzed customer data trends and identified areas for improvement in service delivery processes
  • Managed daily workflow, delegating tasks efficiently among team members
  • Managed and motivated employees to be productive and engaged in work.

CALL CENTER TEAM LEAD

Cloud5
12.2021 - 06.2023
  • Mentored new team members on company policies and procedures related to call center operations
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction
  • Oversaw team of 8 agents focused on booking hotel calls.

CUSTOMER SERVICE REPRESENTATIVE

New Beginnings Vape Studio
12.2017 - 10.2020
  • Worked a cash register
  • Helped Customers
  • Inventory
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

TRAFFIC CONTROL FLAGGER

Safety Fist
02.2015 - 11.2017
  • Used two-way radios to communicate with other flaggers
  • Operated stop and slow paddles, cones, barricades, signs and other devices to control the flow of traffic
  • Conducted regular inspections of traffic control equipment to ensure proper functioning and compliance with safety standards.
  • Accustomed to nighttime flagging in high traffic areas.
  • Organized and maintained site equipment during slow hours.

CALL CENTER AGENT

ATelka
07.2013 - 11.2015
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.

CASHIER

Atlantic SuperStore
09.2012 - 12.2014
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

CLEANER

Triple C Maintenance
03.2011 - 09.2012
  • Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture
  • Washed windows, mirrors, and glass surfaces to remove residue
  • Disinfected and cleaned bathroom areas, refilling dispensers
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

High School Diploma -

Leo Hayes
Fredericton, NB
2012

Skills

  • Workforce Management
  • Performance Management
  • Team Leadership
  • Time Management
  • Schedule Preparation
  • Effective Communication
  • Conflict Resolution
  • Problem Solving
  • Organizational Skills
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Teamwork and Collaboration
  • Decision-Making
  • Computer Skills
  • Professional and Courteous
  • Time management
  • Team leadership
  • Customer service

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed a store that exceeded company expectations in every category during the 1st & 2nd quarter.

Certification

Drivers License Class 5

Timeline

MANAGER

Circle K
04.2023 - 02.2025

CALL CENTER TEAM LEAD

Cloud5
12.2021 - 06.2023

CUSTOMER SERVICE REPRESENTATIVE

New Beginnings Vape Studio
12.2017 - 10.2020

TRAFFIC CONTROL FLAGGER

Safety Fist
02.2015 - 11.2017

CALL CENTER AGENT

ATelka
07.2013 - 11.2015

CASHIER

Atlantic SuperStore
09.2012 - 12.2014

CLEANER

Triple C Maintenance
03.2011 - 09.2012

High School Diploma -

Leo Hayes

Drivers License Class 5

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Cody Adams