Codie Bonner
Summary
Dedicated and hardworking professional with a proven track record of success in managing two thriving raw-focused pet stores. Passionate about natural feeding and committed to promoting the well-being of pets through optimal nutrition. Adept at adapting to dynamic business environments, showcasing resilience and a proactive approach to challenges.
Overview
7
7
years of professional experience
Work History
General Manager
Wild Side Pet Boutique Inc
Qualicum Beach & Nanaimo, BC
05.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Participated in special events focused on community outreach and education about proper pet care.
- Educated pet owners on fresh food feeding and the benefits of a natural diet.
- Formulated balanced fresh food diets for a variety of clients with a wide range of needs, preferences and medical requirements.
- Produced quality reports specific to the requests of the corporation, consistently adapting to the changing needs of the company.
- Created and implemented a budget in order to remain profitable and ensure ordering never dipped into profits.
- Increased revenue year over year by over 30% for 2 years in a row during significant store changes
- Consistently met and exceeded goals in an already established store, increasing sales of several different product types by a minimum of 11% to a maximum of 37% with focus brands increasing over 3000% year over year.
- Developed individualized training plans for dozens of employees within United Raw, up to and including Nutritional Information and Management Skills.
Sales Associate
Bosley's By Pet Valu
Parksville, BC
04.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Gasngo
Nanaimo, BC
02.2019 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate/Tech Support/Loyalty Specialist
Nordia Inc.
Orillia, ON & Nanaimo, BC
02.2017 - 02.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Twin Lakes Secondary School
Orillia, ON02.2016
Skills
- Verbal and Written Communication
- Cross-Functional Team Management
- Purchasing
- Data Review
- Event Management
- Operations Management
- Vendor Negotiations
- Market Growth
- Client Relations
- Budgeting and Cost Control Strategies
Timeline
General Manager
Wild Side Pet Boutique Inc
05.2021 - Current
Sales Associate
Bosley's By Pet Valu
04.2020 - 05.2021
Supervisor
Gasngo
02.2019 - 04.2020
Sales Associate/Tech Support/Loyalty Specialist
Nordia Inc.
02.2017 - 02.2019
High School Diploma -
Twin Lakes Secondary School