Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Prepared arrangements, potted plants and bouquets based on customer requirements.
Quoted, generated, and processed customer orders to meet specifications and various occasions.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Floral Department Manager and Shop Owner
The Flower Store
05.2001 - 06.2013
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Managed purchasing, sales, marketing and customer account operations efficiently.
Conducted performance evaluations and provided constructive feedback to employees.
Interacted well with customers to build connections and nurture relationships.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed inventory control, cash control, and store opening and closing procedures.
Floral Designer
Mostly Roses
07.1999 - 04.2000
Possess in-depth knowledge of various types of flowers and their seasonal availability.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Worked effectively in fast-paced environments.
Researched latest design trends, colors, and vendor products for use in new pieces.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Collaborated closely with customers to create unique designs for bouquets and arrangements in both artificial-dried, and fresh flowers.
Receptionist
Otonabee Appraisals
06.1997 - 09.1998
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Confirmed appointments, communicated with clients, and updated client records.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Organized, maintained and updated information in computer databases.
Helped office staff prepare reports and presentations for internal or client-related use.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Nursing Student (Complex Continuing Care Unit) at Peterborough Regional Health CentreNursing Student (Complex Continuing Care Unit) at Peterborough Regional Health Centre