Summary
Overview
Work History
Education
Skills
Timeline
Generic

Codi Valdez

Lompoc

Summary

Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Overview

12
12
years of professional experience

Work History

Front Desk Agent

The Genevieve Hotel
11.2023 - Current
  • Greeted and assisted guests during check-in and check-out processes.
  • Managed reservations using property management software.
  • Responded to guest inquiries, providing information on services and amenities.
  • Handled phone calls efficiently, directing inquiries to appropriate departments.
  • Maintained cleanliness and organization of front desk area for optimal guest experience.
  • Processed payments accurately, ensuring secure transactions for all guests.
  • Assisted in resolving guest complaints promptly to enhance satisfaction levels.

Front Desk Agent / Bartender /Kitchen Cook

The Vinland Hotel
06.2021 - 11.2023
  • Crafted innovative cocktail recipes and ensured consistency in drink quality.
  • Maintained bar inventory, ordering supplies to optimize stock levels.
  • Managed cash register operations, ensuring accurate transactions during busy shifts.
  • Prepared diverse menu items following standardized recipes to ensure consistency and quality.
  • Operated kitchen equipment safely and efficiently, maintaining a clean and organized workspace.
  • Monitored food temperatures and storage conditions to comply with health regulations.
  • Collaborated with housekeeping to ensure timely room availability for guests.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Service Porter

Chumash Casino & Resort
10.2016 - 06.2021
  • Transported items efficiently between departments, ensuring timely delivery and organization.
  • Assisted in maintaining cleanliness and orderliness of facilities, adhering to safety protocols.
  • Monitored inventory levels, reporting discrepancies to management for accurate stock control.
  • Trained new staff on equipment usage and safety procedures, enhancing team performance and compliance.
  • Resolved logistical challenges promptly, minimizing disruption to daily operations and enhancing service quality.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.

Conservation Corps Member

California Conservation Corps
11.2014 - 12.2015
  • Managed tool inventory, ensuring proper maintenance and availability for field operations.
  • Contributed to long-term conservation goals by participating in research projects and data collection initiatives.
  • Enhanced habitat restoration efforts by removing invasive species and planting native vegetation.
  • Improved trail accessibility for park visitors by constructing and maintaining trails, bridges, and other infrastructure.
  • Participated in ongoing professional development opportunities, such as training workshops and conferences, relevant to the field of conservation.
  • Gained hands-on experience using various tools and equipment for habitat management tasks such as chainsaws, prescribed fire equipment, GPS units, and surveying instruments.
  • Supported emergency response efforts during natural disasters, assisting with evacuations and damage assessments.

Food Service Worker

Dogfathers
04.2013 - 10.2014
  • Operated kitchen equipment to prepare food items in compliance with health and safety standards.
  • Collaborated with team members to streamline food service processes, enhancing overall efficiency.
  • Monitored inventory levels and assisted in ordering supplies to maintain optimal stock levels.
  • Trained new staff on food preparation techniques and sanitation practices to ensure quality service.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Education

No Degree - Art

Allan Hancock College
Santa Maria, CA

Maple Continuation High School
Lompoc, CA
09-2013

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Credit and cash payments
  • Oral and written communications
  • Room assignments
  • Training and mentoring
  • Inventory oversight
  • Information protection
  • Safety and security procedures

Timeline

Front Desk Agent

The Genevieve Hotel
11.2023 - Current

Front Desk Agent / Bartender /Kitchen Cook

The Vinland Hotel
06.2021 - 11.2023

Service Porter

Chumash Casino & Resort
10.2016 - 06.2021

Conservation Corps Member

California Conservation Corps
11.2014 - 12.2015

Food Service Worker

Dogfathers
04.2013 - 10.2014

No Degree - Art

Allan Hancock College

Maple Continuation High School

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Codi Valdez