Codi Groves
Newington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Foster Parent / Child Advocate
Children’s Aid Society
08.2017 - 11.2025
- Work with children/youth in care to improve living arrangements and advocate for their needs.
- Determined needed and relevant interventions based on each child/youth’s cognitive abilities and current needs.
- Educated and engage natural families of children in care with parenting strategies.
- Oversee day-to-day activities of children and youth.
- Cohere to ministry policies promptly and professionally.
Bilingual Customer Service Agent
Bell Canada
09.2013 - 02.2016
- Provided customer service for business accounts in both English and French.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Trained new team members on company policies and customer service protocols, enhancing team performance.
Customer Service Associate
Walmart Canada
11.2011 - 09.2013
- Maintained customer satisfaction in jewelry and cosmetics department.
- Executed excellent sales floor merchandising and selling of cosmetics and jewelry.
- Offered watch repair services to customers.
Education
Medical Office Assistant - Certificate
Ashworth College
Toronto, ON09-2012
Skills
- Maintaining Children/Youth Records
- Active Listening
- Implementing Child Care Plans
- Child Safety
- Victim Advocacy
- Reading Comprehension
- Agency Service Requirements
- Money Management Assistance
- Behavioral Management Planning
- Confidential Case Documentation
- Teamwork and Collaboration
- Child Development
- Emotional Support
- Safety and Risk Assessments
- Treatment Recommendations
- Substance Abuse Treatment
- Crisis Situations
- Family Needs Assessments
- Supportive Counseling Techniques
- Behavioral Disorders
- Mental Health Crisis Management
- Delivers exceptional customer service
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Foster Parent / Child Advocate
Children’s Aid Society
08.2017 - 11.2025
Bilingual Customer Service Agent
Bell Canada
09.2013 - 02.2016
Customer Service Associate
Walmart Canada
11.2011 - 09.2013
Medical Office Assistant - Certificate
Ashworth College