Cobus van Nieuwholtz
Vredendal
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Service Advisor
Vredendal Volkswagen
08.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Inspect vehicles to identify problems and recommend necessary repairs.
- Sought ways to improve processes and services provided.
- Estimate and quote repairs including labor costs, parts and any additional work required.
- Schedule appointments and coordinate with technicians to ensure timely completion of repairs.
- Process transactions - Handling of payments, invoicing and warranty claims.
- Maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Meet sales targets.
- Minimize comebacks by reducing the number of vehicles returning for re-repair or issues related to previous repairs.
General Farm Hand
Houmoed Farms - JE Van Nieuwholtz
01.2021 - 09.2021
- Cleaned, repaired and maintained farm machinery and tools to keep resources in good working condition.
- Prepared land for planting crops to sow seeds for successful harvests.
- Examined animals for signs of sickness and overall herd health.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Constructed and maintained farm buildings, fences and other structures to protect livestock.
Vape Shop
Somerset Mall
09.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Addressed customer needs and made product recommendations to increase sales.
Education
Volkswagen International Service Advisor
Volkswagen
Cape Town12-2023
Bachelor of Arts - Motion Design & Animation
SAE
Cape Town12-2026
Skills
- Vehicle assessment
- Strong work ethic
- Sales expertise
- Service order flow
- Clerical support
- Customer consulting
- Performance goals
- Computer skills
- Records management
- Multitasking and organization
- Repairs scheduling
Outdoor Activities - Activities
- MMA (Mix Martial Arts)
- Kickboxing
- Kayokushin Karate
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Personal Information
- ID Number: 9807175336089
- Age: 27
- Health Status: Excellent
- Gender: Male
Timeline
Service Advisor
Vredendal Volkswagen
08.2022 - Current
General Farm Hand
Houmoed Farms - JE Van Nieuwholtz
01.2021 - 09.2021
Vape Shop
Somerset Mall
09.2019 - 03.2020
Volkswagen International Service Advisor
Volkswagen
Bachelor of Arts - Motion Design & Animation
SAE
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