Cobi Middel
Airdrie,AB
Summary
Driven Optical Associate at FYidoctors - Airdrie, adept in optical measurements & dispensing and frame selection, with a proven track record of exceeding sales goals. Demonstrates exceptional customer service and teamwork, efficiently processing insurance claims and ensuring timely delivery of customer orders. Known for meticulous attention to detail and strong communication skills, significantly enhancing patient care and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Optical Associate
FYidoctors - Airdrie
04.2023 - Current
- Collaborated with optometrists to ensure seamless patient care from eye exam to eyewear selection.
- Assisted patients in selecting the perfect eyewear by carefully considering their individual needs and preferences.
- Exceeded sales goals by expertly showcasing product features and benefits through engaging presentations.
- Coordinated closely with lab technicians to guarantee timely delivery of custom orders while maintaining quality control standards.
- Processed insurance claims efficiently, minimizing wait times for customers while maximizing reimbursements for the business.
- Performed accurate eye measurements for proper lens fitting and frame adjustments, resulting in client comfort and improved vision.
- Educated clients on proper eyewear care and maintenance, prolonging the life of their investments in vision health.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Administrative Chiropractic Assistant
Lees Chiropractic
11.2020 - 03.2023
Library Associate
Crossfield Municipal Library
04.2017 - 03.2021
Food Services Manager
Whispering Pines Bible Camp
02.2017 - 09.2018
Phone Contact Team Member - Outbound Call Centre
Samaritan's Purse Canada
03.2014 - 04.2017
Education
Bachelor of Arts - Intercultural Studies
Briercrest College And Seminary
Caronport, SK04.1997
Skills
- Optical Measurements & Dispensing
- Frame Selection & Lens Fitting
- Optical Equipment Operation
- Prescription Interpretation
- Optical Terminology
- Eyewear Adjustments
- Insurance Billing & Processing
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
- Attention to Detail
- Strong Communication and Interpersonal Skills
Certification
Certified Eye Care Professional - FYidoctors, May 2024
Timeline
Optical Associate
FYidoctors - Airdrie
04.2023 - Current
Administrative Chiropractic Assistant
Lees Chiropractic
11.2020 - 03.2023
Library Associate
Crossfield Municipal Library
04.2017 - 03.2021
Food Services Manager
Whispering Pines Bible Camp
02.2017 - 09.2018
Phone Contact Team Member - Outbound Call Centre
Samaritan's Purse Canada
03.2014 - 04.2017
Bachelor of Arts - Intercultural Studies
Briercrest College And Seminary
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