M. Christian Nassif
Chula Vista
Summary
Results-driven IT Program Manager with expertise in cloud computing, DevOps, and agile methodology. Led initiatives that improved service delivery ratings and increased funding. Demonstrated ability in stakeholder engagement and team development, driving innovation in complex environments.
Overview
33
33
years of professional experience
1
1
Certificate
Work History
Senior Director, Deputy Program Manager
PERATON
San Diego
07.2024 - Current
- Delivered IT services for DHS Hybrid Computing Environment under $2.685B IDIQ contract.
- Attained Very Good or Exceptional ratings on 100% of Task Orders in CPAR assessments for quality, schedule, cost control, and management.
- Exceeded Service Level Agreement targets in 23 categories, achieving perfect scores in 18 categories continuously.
- Coordinated cross-functional teams to align organizational performance with corporate objectives and enhance overall effectiveness.
- Established policies to enhance service performance, incorporating customer feedback into quality improvement processes.
- Implemented automated ticket remediation initiative, significantly reducing end-user downtime.
- Guided strategic planning efforts for long-term growth initiatives with senior leadership support.
- Mentored team members to foster leadership capacity within the organization.
Program Director
PERATON
San Diego
08.2022 - 07.2024
- Achieved 372% funding increase over 18 months, growing budget from $7.5M to $20.3M.
- Expanded staffing by 337%, increasing FTE count from 28 to 83.
- Led cross-functional teams to develop and implement strategies meeting program objectives.
- Oversaw DHS Enterprise cloud management for DHS Headquarters, improving service delivery efficiency.
- Directed Tier 2 and Tier 3 engineers in managing IaaS and PaaS for internal customers.
- Managed AWS and Azure services, including development, staging, and production environments.
- Provided program management expertise in requirements analysis and architectural support to drive program success.
- Ensured compliance with regulatory standards and evaluated program performance for continuous improvement.
Cloud Automation Program Manager
PERATON
San Diego
02.2022 - 08.2022
- Established and led an Agile software development team for cloud dashboarding capabilities at DHS Headquarters.
- Oversaw financial, technical, and administrative aspects of cloud engineering activities for DHS Transition-In Task Order, ensuring alignment with program objectives.
- Collaborated with architects and stakeholders to deliver high-quality software services efficiently.
- Managed resource allocation across multiple projects, optimizing team capacity to meet project demands.
- Developed program schedules to ensure the timely execution of tasks and milestones.
- Coordinated stakeholder meetings to align project goals and expectations effectively.
- Generated detailed reports for senior management on program progress and issues, facilitating informed decision-making.
Chief Software Engineer
PERATON
San Diego
04.2021 - 01.2022
- Established and led software engineering organization focused on SecDevOps, Agile Development, and Cloud Engineering to improve overall project delivery.
- Developed innovative solutions addressing national security challenges through effective leadership of software development teams, resulting in enhanced operational capabilities.
- Spearheaded Agile methodologies, improving team collaboration and streamlining development processes to deliver projects on time.
- Designed software architecture to meet client requirements and adhere to industry standards.
- Conducted code reviews to ensure compliance with project specifications and quality standards.
- Optimized system performance through advanced memory management and caching algorithms.
- Managed integration of third-party components into existing systems architecture, ensuring seamless operation.
- Executed consolidation of 28 systems into a unified Army Training Information System (ATIS) to enhance data accessibility.
Account Service Executive
PERATON
San Diego
11.2017 - 04.2021
- Directed digital transformation initiatives, establishing automation-first SecDevOps practices.
- Developed CI/CD pipelines in Azure and AWS Cloud with FedRAMP Impact Level 4 security.
- Managed stakeholder communications, aligning project goals and objectives.
- Collaborated with external partners to innovate and enhance service offerings.
- Implemented performance metrics to evaluate project effectiveness and operational success.
- Oversaw budget management, optimizing resource allocation for critical projects.
- Analyzed market trends to guide strategic planning and decision-making processes.
- Built and led a software engineering organization for SecDevOps and Agile development on the U.S. Navy NGEN account.
Project Manager
BALFOUR BEATTY CONSTRUCTION
San Diego
02.2014 - 11.2017
- Spearheaded development of custom private-cloud touchscreen security software using Agile methodologies.
- Managed project activities, overseeing contract administration and procurement to ensure alignment with project goals.
- Led project planning, scheduling, and resource coordination for multiple construction initiatives.
- Monitored project progress, proactively addressing emerging issues to maintain project timelines.
- Facilitated communication among stakeholders and team members to ensure project alignment and stakeholder engagement.
- Conducted risk assessments to identify challenges and developed mitigation strategies.
- Implemented safety protocols to maintain a secure work environment across job sites.
- Managed delivery of technology services for technology solutions in criminal justice construction.
Director of Operations
BUDDOBOT
San Diego
02.2012 - 10.2013
- Directed service delivery for corporate operations, contracts, programs, and initiatives.
- Formulated and executed operational strategies to enhance workflow processes.
- Oversaw budget planning and resource allocation for multiple operational projects.
- Led team of cloud architects and infrastructure engineers in design of private cloud data center.
- Led cross-functional teams to foster collaboration and improve communication across organization.
- Fostered relationships with key stakeholders and vendors to strengthen partnerships.
- Secured initial task order by developing standardized methodology and service delivery plan.
- Coordinated inventory management systems to enhance supply chain efficiency.
Vice President, IT Service Delivery
BIRDI & ASSOCIATES
Los Angeles
07.2011 - 12.2011
- Rehabilitated underperforming team, enabling successful commissioning of 4-petabyte data center for digital Video Management System at Los Angeles World Airports.
- Oversaw integration of NICE Vision Video Management System with existing emergency networks in Security Operations Data Center.
- Directed strategic initiatives aligned with company vision and market trends.
- Managed operational budgets, ensuring financial health and efficient resource allocation.
- Fostered relationships with key stakeholders, aligning collaboration efforts with business objectives.
- Developed policies that promoted organizational efficiency and increased employee engagement.
- Championed innovation by integrating new technologies into existing processes for improved outcomes.
- Created communication strategies that improved connections between management and employees across organizational levels.
Strategic Account Manager, Federal
SMARTRONIX
San Diego
03.2006 - 07.2011
- Established strong relationships with Federal customers, enhancing customer loyalty through attention to detail and superior service.
- Developed strategic partnerships with key clients to improve account satisfaction.
- Managed contract negotiations to secure beneficial terms for clients and organization.
- Integrated business development, consulting services, and ITIL program management at three large federal institutions.
- Led infrastructure initiative for Anchorage Air Route Traffic Control Center and 49 FAA facilities in Alaska.
- Conducted account reviews to assess client objectives and service performance, identifying areas for improvement.
- Analyzed market trends to guide strategic planning and enhance client engagement initiatives.
- Implemented targeted strategies that increased account growth and profitability.
Senior Program Manager, Infrastructure (Marine Corps)
EDS
San Diego
03.2005 - 11.2005
- Assembled project management team, overseeing design and commissioning of $85M data centers and network infrastructure.
- Managed project timelines and resources to ensure alignment with business objectives and timely delivery.
- Collaborated with stakeholders to define project scope and requirements.
- Conducted risk assessments to identify and mitigate potential challenges.
- Reviewed project progress reports to identify improvement areas and provided actionable feedback.
- Created and maintained project documentation to ensure process consistency.
- Established governance structures to enhance program and project management based on organizational needs.
- Negotiated contracts with vendors to support program objectives.
Enterprise Deployment Manager (Navy and Marine Corps)
EDS
San Diego
11.2003 - 03.2005
- Directed activities for NMCI seat installation teams, managing 22 project managers and 500 contractors across Pacific Region Navy and Marine Corps bases.
- Managed deployment schedules for software and hardware installations, ensuring timely execution across multiple clients.
- Coordinated cross-functional teams to achieve timely project execution and delivery.
- Developed deployment strategies aligned with client needs and technical requirements.
- Facilitated staff training sessions on new deployment procedures and technologies.
- Managed inventory of equipment and supplies for deployment projects.
- Evaluated deployment processes to pinpoint areas for efficiency improvement, enhancing overall project workflow.
- Provided regular project status updates to stakeholders and team members, fostering transparency and accountability.
Data Center Project Manager (contract)
IDC-MCS
Oceanside
07.2003 - 11.2003
- Constructed and launched $7M US Marine Corps Camp Pendleton data center for 30,000 users and 60,000 computers, completing project ahead of schedule and $350K under budget.
- Developed project plans and timelines using project management software, ensuring alignment with project goals.
- Implemented risk management strategies to proactively identify and address potential issues.
- Optimized resource allocation to enhance workflows and improve team efficiency.
- Coordinated with vendors and suppliers for timely material delivery, facilitating project progress.
- Resolved team conflicts to maintain productivity and enhance collaboration.
- Maintained detailed documentation of project specifications, change orders, and invoices.
- Led meetings with internal teams, consultants, and contractors to ensure alignment.
Program Manager (contract)
TekSystems
La Jolla
03.2003 - 07.2003
- Led team of 6-8 project managers to oversee construction of National Marine Corps Data Center in Quantico.
- Executed project plans with cross-functional teams to meet deadlines efficiently.
- Coordinated resource allocation and scheduling for concurrent projects, optimizing utilization across initiatives.
- Conducted risk assessments and implemented mitigation strategies to safeguard program objectives.
- Developed comprehensive project documentation ensuring compliance with company standards.
- Facilitated stakeholder meetings to gather requirements and provide project updates, ensuring alignment with stakeholder expectations.
- Communicated project status regularly to senior management and stakeholders, maintaining transparency.
- Trained team members on best practices and effective use of project management tools.
Senior Project Manager – Western Region
Technology Integration Group
San Diego
03.2002 - 03.2003
- Managed project budgets, ensuring financial control through expenditure tracking.
- Coordinated resources and schedules to optimize team productivity and meet project deadlines.
- Implemented risk management strategies to reduce project disruptions.
- Established best practices to streamline management of complex projects, improving overall execution.
- Mentored junior project managers to build their skills and expertise.
- Trained staging and deployment teams on process improvement and technical solutions.
- Evaluated vendor proposals, selecting partners for technology solutions.
- Delivered exceptional service to clients, strengthening relationships that led to repeat business opportunities.
Project Manager, Information Technology
The Aequitas Group
La Jolla
08.2001 - 12.2001
- Developed comprehensive project plans detailing scope, resources, and timelines.
- Facilitated communication among stakeholders and team members to align project objectives.
- Monitored project progress ensuring timely delivery of quality deliverables.
- Facilitated meetings to assess project progress and address challenges.
- Coordinated cross-departmental resources to ensure successful project completion.
- Streamlined processes to improve operational efficiency across multiple projects.
- Maintained thorough records of project documents including specifications and invoices.
- Led European healthcare consulting research and managed IT contract for Bristol-Myers Squibb.
College Network Coordinator
Berkeley City College
Berkeley
08.1998 - 08.2001
- Coordinated network support services, enhancing access for faculty and students at Berkeley City College.
- Managed interdepartmental communications, improving network functionality and support among departments.
- Collaborated with IT staff to troubleshoot and resolve connectivity issues swiftly.
- Organized training sessions for staff on new network tools, facilitating smooth system implementation.
- Developed network policies ensuring compliance with institutional standards.
- Maintained comprehensive documentation for network configurations and user access protocols.
- Monitored inventory levels of networking equipment to ensure timely availability. of networking equipment, ensuring availability when needed.
- Created user accounts and assigned privileges according to individual requirements.
Interrogator, Linguist and Intelligence Specialist
US Army
Augsburg
01.1993 - 01.1997
- Coordinated air operations and airport security with Secret Service to ensure safety and security during U.S. President's visit to Croatia.
- Functioned as intelligence specialist and systems administrator for Defense Attache Worldwide Network at U.S. Embassies in Morocco and Croatia.
- Served as Army liaison with United Nations High Commission for Refugees to facilitate communication and coordination during deployments to Central Africa.
Education
Master of Science - Computer and Network Technology: IT Program Management
Purdue University
Fort Wayne, IN05-2026
Bachelor of Arts - Interdisciplinary Studies: International Politics, Business and Technology
University of California
Berkeley08-2001
Skills
- IT program management
- Cloud computing
- Software development
- Data analysis
- Project management
- Agile methodologies
- Stakeholder engagement
- Leadership development
- Cross-functional collaboration
- Innovation management
- Organizational development
- Team building
- Pipeline development
- Key performance indicators
- Risk management
- Client relations
- Decision-making
- Problem-solving
- Crisis management
- Issue resolution
- Coaching and mentoring
- International business relations
- Contract and vendor management
- Contract negotiation
- Budget management
- Financial oversight
Certification
- Project Management Professional, 1252153, 04/25/27
- ITIL 4 Managing Professional, 2027
- Agile Leader Certified, 46935136, no expiration date
Foreign Languages
French
Native/ Bilingual
German
Professional
Arabic
Elementary
Japanese
Elementary
Timeline
Senior Director, Deputy Program Manager
PERATON
07.2024 - Current
Program Director
PERATON
08.2022 - 07.2024
Cloud Automation Program Manager
PERATON
02.2022 - 08.2022
Chief Software Engineer
PERATON
04.2021 - 01.2022
Account Service Executive
PERATON
11.2017 - 04.2021
Project Manager
BALFOUR BEATTY CONSTRUCTION
02.2014 - 11.2017
Director of Operations
BUDDOBOT
02.2012 - 10.2013
Vice President, IT Service Delivery
BIRDI & ASSOCIATES
07.2011 - 12.2011
Strategic Account Manager, Federal
SMARTRONIX
03.2006 - 07.2011
Senior Program Manager, Infrastructure (Marine Corps)
EDS
03.2005 - 11.2005
Enterprise Deployment Manager (Navy and Marine Corps)
EDS
11.2003 - 03.2005
Data Center Project Manager (contract)
IDC-MCS
07.2003 - 11.2003
Program Manager (contract)
TekSystems
03.2003 - 07.2003
Senior Project Manager – Western Region
Technology Integration Group
03.2002 - 03.2003
Project Manager, Information Technology
The Aequitas Group
08.2001 - 12.2001
College Network Coordinator
Berkeley City College
08.1998 - 08.2001
Interrogator, Linguist and Intelligence Specialist
US Army
01.1993 - 01.1997
Master of Science - Computer and Network Technology: IT Program Management
Purdue University
Bachelor of Arts - Interdisciplinary Studies: International Politics, Business and Technology
University of California
Qualifications Summary
Project Management Professional (PMP), ITIL 4 Management Professional, Agile Certified Leader, Top Secret (TS/SCI Eligible)
Volunteer Experience
Boy Scouts of America, Scoutmaster, Troop 2001, 2023-2025, Assistant Scoutmaster, Troop 2001, 2021-2023, Assistant Cubmaster, Pack 801, 2018, Den Leader, Pack 801, 2013-2017
Languages
- French, fluent
- German, proficient
- Arabic, elementary
- Japanese, elementary
Qualifications Summary
Project Management Professional (PMP), ITIL 4 Management Professional, Agile Certified Leader, Top Secret (TS/SCI Eligible)