NARESH CHANDRASEKARAM
Halifax,NS
Summary
Customer-focused and adaptable Customer Service Professional with a background in freelance videography. Leveraging exceptional communication and creative skills, I bring a fresh perspective to interactions, emphasizing empathy and effective problem-solving. Well-versed in the fast-paced videography environment, I excel at quick adaptation, multitasking, and organizational prowess. My commitment to delivering exceptional service, coupled with a keen eye for detail and creativity, positions me as a valuable asset in any customer-centric setting. Eager to contribute a customer-centric mindset, strong communication, and problem-solving abilities to a new professional challenge, I am confident that my ability to think outside the box and my commitment to excellence will contribute positively to any customer service team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FREELANCER - Videographer
Untitled Air Productions
01.2019 - 01.2024
- Videography, Professional Video Editing, Cinematic Video Editing, Promotional & Commercial Video shoots, Event Photography, Poster and Logo Designs;
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Strengthened client relationships with consistent communication and timely project updates.
OPERATIONS ANALYST
Healthreconn Connect
12.2018 - 01.2019
- A Revenue Cycle Management Industry where we work for Healthcare Providers in U.S.A contributing to the capture, management and collection of patient service revenue
- Specialized in working in the collections department thus handling with claims processing, payment and revenue generation
- Optimized operational efficiency by analyzing and streamlining processes.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
VISA OFFICER - EXECUTIVE
Classic Travels
12.2017 - 12.2018
- Documentation and Handling of Visas for all countries
- Collection of passports & documents from Embassies
- Overlooking customer-related inquiries
- Ensured accurate and timely visa approvals by diligently reviewing applicants'' documentation and adhering to strict guidelines.
- Maintained a high level of customer satisfaction with prompt, courteous service for both applicants and their sponsors.
- Assisted in training new Visa Officers, sharing best practices, and providing guidance on complex cases.
OPERATIONS OFFICER
VFS Global (PVT) Ltd
08.2016 - 12.2017
- Acceptance and documenting of Visa applications for both UK and Australia
- Handling passport deliveries directly from High Commission and Embassy
- Observation and Interpretation of HMPO (Her Majesty's Passport Office) interviews
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Education
BTEC HND IN TELECOMMUNICATIONS ENGINEERING -
British College of Applied Studies
Sri Lanka12.2015
GCE (ADVANCED LEVEL) -
OKI International School
Sri Lanka05.2013
Skills
- Verbal and Written communication
- Teamwork
- Time Management
- Public Relations
- Customer Support
- Social Media Management
- MS Office
- Graphic Design
- Digital Marketing
- Customer Focus
- Computer Literacy
Certification
- Google Digital - THE FUNDAMENTALS OF DIGITAL MARKETING (2021)
- Udemy - DIGITAL MARKETING MASTERCLASS (2021)
PERSONAL INFORMATION
Date of Birth: 06/07/1995
Country of Birth - Sri Lanka
LANGUAGES
English
Native or Bilingual
Tamil
Native or Bilingual
Software
MsOffice
Premiere Pro
Photoshop
Timeline
FREELANCER - Videographer
Untitled Air Productions
01.2019 - 01.2024
OPERATIONS ANALYST
Healthreconn Connect
12.2018 - 01.2019
VISA OFFICER - EXECUTIVE
Classic Travels
12.2017 - 12.2018
OPERATIONS OFFICER
VFS Global (PVT) Ltd
08.2016 - 12.2017
BTEC HND IN TELECOMMUNICATIONS ENGINEERING -
British College of Applied Studies
GCE (ADVANCED LEVEL) -
OKI International School
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