Cassandra M Franks
Anaheim
Summary
Energetic, results-driven Area Manager committed to maintaining highest quality of customer excellence. Dedicated with undeniable service, employee development and interpersonal skills. Develops and implements innovative incentives to drive employee motivation. Great interpersonal communication and multitasking abilities. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Overview
9
9
years of professional experience
Work History
Catering Area Manager
Knott's Berry Farm
Buena Park
08.2016 - Current
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Identified training needs among staff members and developed appropriate training programs accordingly.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Updating menus regularly based on changing seasons, ingredient availability, and customer demand.
- Resolved any issues that arose unexpectedly during an event efficiently, while maintaining a positive attitude.
Department Manager
McDonalds
North Hills
03.2017 - 11.2021
- Performed opening and closing duties as part of management team, including cash management.
- Assigned tasks based on operational needs and individual strengths.
- Trained employees on proper and safe use of equipment and tools.
- Interviewed, hired and trained new quality guest service representatives.
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues. Including performing various troubleshooting tasks, and cleaning of equipment.
- Developed and monitored weekly staff schedules.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
Hamburgerology - Food Services Management
Hamburger University
Chicago, IL09.2019
Skills
- Supply and inventory management
- Departmental activities
- Training and mentoring
- Goal-oriented
- Troubleshooting
- Multitasking
Education and Training
other
Timeline
Department Manager
McDonalds
03.2017 - 11.2021
Catering Area Manager
Knott's Berry Farm
08.2016 - Current
Hamburgerology - Food Services Management
Hamburger University
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