Chantelle Martin
Nanton,Alberta
Summary
Dynamic and results-oriented professional with a proven track record, adept in resource coordination and leveraging verbal and written communication for stellar customer service. Excelled in streamlining operations and enhancing team productivity through effective multitasking and time management. Skilled in Microsoft Office Suite and database management.
Overview
7
7
years of professional experience
Work History
Service Department Coordinator
Tractorland
01.2023 - 06.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new units, ensuring seamless handover from dealership to client.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales & Marketing Coordinator
Nanton Nutraceuticals
09.2017 - 01.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated campaign collateral across diverse business segments, product lines and markets.
- Increased customer engagement through social media.
Administrative Assistant (Casual)
Roan Geomatics
01.2017 - 02.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Implemented updated policies and practices for organization and monitored effect.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Business Administration Diploma - Management
SAIT
Calgary, AB05.2013
High School Diploma -
J.T.Foster High Schpp;
Nanton2010
Skills
- Client Relationship Building
- Exceptional communication
- Technical knowledge
- Warehouse Operations
- Sales Support
- Returns processing
- Shipping and receiving
Timeline
Service Department Coordinator
Tractorland
01.2023 - 06.2024
Sales & Marketing Coordinator
Nanton Nutraceuticals
09.2017 - 01.2022
Administrative Assistant (Casual)
Roan Geomatics
01.2017 - 02.2022
Business Administration Diploma - Management
SAIT
High School Diploma -
J.T.Foster High Schpp;