Motivated and adaptable professional with a strong focus on achieving goals. Fluent in multiple languages, excels in cross-cultural communication, and thrives in diverse environments. Committed to continuous learning and development, eager to expand skill set and contribute to a dynamic team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Four seasons Private Residences
Los Angeles
08.2024 - Current
Monitored access points to maintain security at private residences.
Conducted regular patrols to ensure safety of residents and property.
Responded promptly to security incidents and emergencies as needed.
Collaborated with law enforcement during investigations and reporting activities.
Assisted in implementing security protocols and procedures for staff training.
Maintained surveillance systems to monitor activities within the premises.
Provided excellent customer service while addressing resident inquiries and concerns.
Documented daily activities and incidents in detailed reports for record-keeping.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Maintained accurate logs of all security related activities.
Secured personnel and premises by inspecting buildings and patrolling property.
Guarded restricted areas to prevent unauthorized entry.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Completed incident reports to record security or loss prevention incidents.
Responded to alarms and conducted investigations as required.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Provided escorts for visitors as needed throughout the residence
Patrol Officer
Post Alarm Systems & Patrol Services
Los Angeles
06.2024 - 08.2024
Patrolled designated areas to identify security and safety issues, utilizing both vehicle and foot methods.
Responded to radio dispatches regarding disturbances or criminal acts in progress.
Engaged with citizens regularly to establish rapport and maintain a familiar presence.
Monitored crowded public areas and events to mitigate risks and enhance overall safety.
Investigated incidents and crimes, collecting evidence and recording witness statements.
Testified under oath in court after gathering necessary information for appearances.
Responded promptly to emergency calls, providing critical assistance to citizens.
Identified suspicious activity through monitoring of community criminal behavior.
Conducted debriefings by obtaining valuable information from arrested subjects.
Armed Driver/Guard
Loomis
North Hollywood
08.2021 - 06.2024
Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
Drove armored truck 1,000 miles per month to transport money and valuables in neighboring cities of the San Fernando valley.
Performed pre-trip inspections on armored truck by checking fluid levels, signals, brakes and engine functionality.
Used Track and trace to maintain records and logs of fuel charges, distance covered and delivery of cash to banks.
Maneuvered truck into loading and unloading positions to efficiently load and unload vehicle's cargo, lifting up to 2,000 pounds.
Communicated with dispatch to discuss and report disturbances or occurrences on route.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Amazon Delivery Driver
Martinez Ontime Parcel
Culver City
10.2020 - 08.2021
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Loaded truck and properly secured items to prevent damage for deliveries.
Kept detailed mileage and fuel reports to track overall fuel costs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Verified accuracy of all deliveries against order forms.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Followed corporate procedures to maintain company and customer data confidentiality.
Lead Valet Attendant
Four Seasons Hotel Los Angeles
Los Angeles
03.2013 - 10.2020
Helped guests unload and load luggage.
Monitored and documented guest traffic flow in valet lot.
Answered guest's questions about property amenities and services.
Maintained cleanliness of work sites, parking spaces, and guest services stations.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Built positive customer rapport for courteous, friendly and professional service.
Logged and documented parked vehicle details for accurate records.
Entered guest vehicle information and location in computerized valet parking system.
Resolved customer complaints through calm, constructive communication.
Inspected vehicles to verify condition ahead of customer returns.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Issued and collected claim tickets and processed valet parking fees.
Provided punctual, polite valet services to uphold professional standards.
Trained junior staff in customer care, driving and parking operations to uphold standards.
Drove varied vehicles, including luxury and sports models, safely and legally.
Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
Maneuvered vehicles into designated areas to maximize parking capacity.
Delivered above and beyond service to VIP guests at property.
Responded to customer requests efficiently and with knowledgeable assistance.
Escorted drivers to vehicles and helped load or carry large items.
Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Parked and retrieved cars according to customer needs.
Sales Associate/ Delivery driver
Millennium Shoes
09.2012 - 03.2014
Greet customers and ascertain what each customers want wants or needs.
Describe merchandise and explain use, operation, and care of merchandise.
Recommend, select, and help locate or obtain, merchandise based on customer needs and desires.
Create or implement metadata processes and frame work.
While working at the company's warehouse i was promoted to merchandise drop off.
While delivering merchandise I was also in charge of collecting sales from stores and in charge to deposit revenue into a business account.
Answered customer questions about sizing, accessories, and merchandise care.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to effectively build rapport and lasting relationships.
Built relationships with customers to encourage repeat business.
Generated new sales leads to achieve and exceed monthly sales goals.
Managed returns, exchanges and refunds in accordance with store policy.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Built customer loyalty and retention by delivering excellent shopping experiences.
Food and Beverage Manager-Bars Specialty Manager at The Four Seasons Resorts and Residences AnguillaFood and Beverage Manager-Bars Specialty Manager at The Four Seasons Resorts and Residences Anguilla